Subscribed 2016: Metrics that Matter – An Operational Framework for Running Your Subscription Business

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Unlike traditional financial metrics, subscription metrics are forward-looking metrics that give insight into your customer’s success as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth within your subscription business.

Aaron Brinker from Salesforce, Ron Shah from Hodges-Mace, and Jake Randall from Okta joined Ben Kwon, VP of Field Operations for Zuora at Subscribed 2016 to discuss the metrics that really matter for a subscription business.

“In a subscription business model, it’s the relationship not the product that is the key to success.” – Ben Kwon, Zuora

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