HOW WE'RE HELPING

As the coronavirus (COVID-19) continues to spread, we’ve seen countless subscription companies like yours make decisions to do what’s best for your subscribers. 

What we’ve observed is both uplifting and promising: 

We’ve gathered resources, data findings, and product resources here to help your company make the right decisions for your subscribers.

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Customer Office Hours

We brought the Zuora community together on timely topics such as suspending subscriptions and pricing changes amidst COVID-19. This is a great chance to hear from peers going through the same situation. 

📅See Customer Office Hours.

Zuora Admin Training, now free

Stuck at home? This is a great chance to skill up and get certified as a Zuora Admin. Join our remote classrooms and learn with peers, or take the on-demand Zuora Admin course at your own pace.

🆕See online Zuora Admin courses.

COMMON QUESTIONS

Whether you offer a gym subscription or a SaaS solution, offering the option to pause a subscription builds trust and allows you to retain existing subscribers.

👉Learn how companies use Zuora to pause subscriptions.

How can I quickly change pricing for customers?

Whether you want to offer an extended free trial or update pricing for all existing subscribers, the current situation requires you to act fast. 

👉Learn how companies use Zuora to quickly change pricing en masse.

As many companies have seen a spike in subscribers who cannot pay on time, there is a need for adjustments, credits, or refunds. However, it’s challenging for finance departments to issue these in bulk manually. 

👉See how companies use Zuora to automate refunds and credits in bulk.

How will COVID-19 impact Zuora?

As COVID-19 continues to spread, we have a heightened awareness of our responsibility to our communities: to keep employees safe, to ensure service to customers and partners, to do our part in preventing the spread.

👉We’ve published this Customer FAQ with more details.

LEARN FROM OTHER SUBSCRIPTION COMPANIES

The COVID-19 Response Playbook

As the COVID-19 crisis continued to affect the economy, subscription businesses prove their resilience in this recession by focusing on

Fender Plays at Home

Everyone knows Fender. They make amazing guitars, amplifiers and more. They also have a popular digital learning program called Fender