Sr. Director, Corporate Strategy & Operations

Redwood City, CA, United States

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Redwood City, CA (or remote)

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

The Corporate Strategy and Operations team helps Zuora evolve and remain the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. We guide the corporate strategy by driving focus, cross-functional alignment, and managing our execution framework using processes, systems and data to continue being the best run business in the Subscription Economy. The team also advocates Zuora’s mission and strategy with customers, partners and analysts.

This is an exciting phase of Zuora’s growth, and the Corporate Strategy and Operations team works to: 

  • Devise new and better ways of accelerating & advancing Zuora’s vision of The World Subscribed
  • Identify opportunities to support Zuora’s business transformation and continued leadership as a Subscription Company
  • Drive cross-functional initiatives to align the organization in programs and goals that will achieve strategic objectives
  • Energize and empower ZEOs to deliver great work and take initiative in their career development goals

THE OPPORTUNITY

The Sr. Director, Corporate Strategy & Operations role is critical to identifying and leading the execution and management of transformation across Zuora. Using your varied functional expertise, you align the right people for a strategic program, see the big picture, anticipate challenges, and propose the best course of action to achieve measurable outcomes. You’ll be in a position to initiate and drive change across Zuora through data-driven insights, identifying opportunities for the business to do things differently and achieve key results. You’ll create business cases that influence decisions and take ownership of your proposed cross-functional initiatives, managing them from inception to completion.

 

WHAT YOU’LL ACHIEVE

  • Engage business leaders and stakeholders in developing strategies and actions that are executable, measurable and accountable
  • Understand the gaps between current and desired state in our strategy and drive cross-functional decisions toward key towards alignment.
  • Follow market data & trends, and incorporate insights into strategy discussions & operational plans   
  • Leverage technology solutions to support business strategy alignment
  • Use predictive analytics to inform executive-level decisions 
  • Support the Chief Strategy and Operations Officer in corporate development topics like strategic investments and corporate alliances

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • 8+ years experience within two or more functional areas (e.g., product management, product marketing, product strategy & operations)
  • B2B Enterprise SaaS Software experience is a must
  • Lead across organizations and teams with the ability to drive strategic decisions, anticipate and resolve challenges through logic and reasoning
  • Excellent judgment and agility in problem solving root issues
  • Business and analytical skills including experience building business cases and models 
  • Exceptional data analysis with the ability to find the trends and implications within data to inform sound business decisions
  • M&A or post-merger integration is a definite advantage
  • Demonstrates relentless execution, resourcefulness, and delivering results in challenging situations (aka you get things done!)
  • Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives and rallying cross functional teams through inspiration and vision

 

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

#LI-DO1

#LI-Remote

Apply now


Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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