Digital Workplace Leader

Redwood City, CA, United States

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Redwood City, CA (or remote)

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than static offerings or a single product. 

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

The Strategy & Operations organization plays an integral role in driving Zuora’s long term, strategic growth. We partner with functional leaders, translate strategy into action and drive operational excellence and efficiency throughout our business. The execution of our corporate strategy requires each function to be strategically aligned, know how to advance our strategy, and to implement with confidence. This is an exciting phase in Zuora’s company growth, and an opportunity to join the Strategy and Operations who runs the cadence of the company that ensures:

  • Company is in touch with the marketplace and has a clear strategy for creating consistent long term shareholder return 
  • Strategy is translated into execution plans for teams across the company
  • We have the systems and tools that allow every team and every ZEO to be successful 

THE MISSION

Lead the Digital Workplace at Zuora, ensuring employees are connected, engaged, and informed with access to what they need to deliver faster and more valuable outcomes. The Digital Workplace will be pivotal in supporting a team-based, collaborative, high performance culture. 

WHAT YOU’LL ACHIEVE

  • Define and lead the strategy, processes and solutions that lay the foundation for an intuitive digital work environment where employees can thrive; enabling productive, creative, and engaging connections.
  • Create the engagement model for a unified collection of solutions that supports the scale and agile nature of Zuora’s business in parallel with developing a digital-first workplace experience.
  • Empower employees at Zuora to:
    • Share their expertise with, and learn from others by, building a community ecosystem; a place to capture, store and share meaningful information, knowledge, and experiences.
    • Easily create, publish & consume content.
    • Collaborate and communicate with ease irrespective of location, language, learning style.
    • Connect and engage with other ZEOs- removing silos and fostering relationships, access and visibility across teams, locations and culture.
    • Feel a part of the broader Zuora community. 
  • Manage the cultural, behavioral and organizational change required to build, scale and sustain a successful Digital Workplace.
  • Build a high-performing, fully aligned team that is inspired by the Digital Workplace strategy and vision while representing the business requirements of their respective functions throughout all phases of technology deployment and digital maturity. 
  • Motivate, train and empower a cross-functional network of champions to extend their influence and support Digital Workplace operations, ongoing engagement and virtual best practices amongst their teams and co-workers.

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • 8+ years experience in Organizational Enablement and Effectiveness and/or Change Leadership and Management, ideally within a SaaS or High Tech environment. 
  • Bachelor’s degree in Psychology, Organization Development, Behavior Engineering or related field, Master’s degree preferred. Advanced certification(s) in Learning & Development, Design Thinking and/or Organizational Change Management a plus.
  • 5+ years experience executing on enterprise wide programs in partnership with IT and other business units; defining and driving outcomes, managing diverse stakeholders, staying within budget and delivering data driven recommendations. 
  • Deep knowledge of Technology Enabled Development with heavy focus on end-user experience, challenging status quo, and proactively leveraging the latest technology trends and industry best practices.
  • Ability to quickly understand and communicate technical concepts to audiences of varying technical expertise (sales team, customer success team, and channel partners).
  • Strong understanding of regional and global communications strategies, creating compelling messaging that translate organizational objectives and program priorities.
  • Relentless focus, independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations.
  • Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives and rallying cross functional teams through inspiration and vision.
  • Strong leadership of cross-functional teams with the ability to inspire team members, drive alignment and obtain buy-in from diverse stakeholders. Experience managing people and teams is a plus.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

#LI-DO1

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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All about relationships. Let’s connect!