Demo / Pre-Sales Engineer (Revenue)

Chennai, Tamil Nadu, India

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Demo Engineer/Solution Engineer/Pre-Sales Engineer

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy — a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

 

The Team & Role

Zuora is looking for Demo Engineer(s) to join our Solution Consulting Center of Excellence team to help Create, Automate and Maintain world class Customer demos at scale. You should be passionate to understand different customer use cases, work with Solution Consultants/Product/Account Executives to build reusable solution demos on Zuora. One should have an automation mindset to build demo assets for the Solution Consulting organization. 

In this role you’ll get to

  • Work with the pre-sales Solution Consulting team/Customers to understand the customer business and to gather use case requirements.
  • Review the use case scenarios with the sales team, configure or build them using Zuora’s Revenue product to achieve the customer needs.
  • Work along with Revenue Advisors on the customer use case demo front.
  • Anticipate Areas of Complexity very early in the use case requirements and collaborate with the product engineering for best possible solutions.
  • Develop solutions to the more difficult areas of complexity (AOCs) using existing best practices and own experiences and confidently present these back to key Customer stakeholders.  
  • Lead Revenue Advisor process improvement initiatives and take action to make changes. Understands the need to continuously improve methodology, actively participates in initiatives and leads others to complete revisions.
  • Develop process improvements by automating the manual activities through scripts. 
  • As needed, can develop well thought out Requests for Enhancement (RFE) that strike a balance between the specific needs of a Customer and the need to deliver product features that can be used by a broader base of Customers.
  • Implement/develop custom solutions for out-of-the-box business scenarios.
  • Work with the product team on integration enablements like Microsoft dynamics.
  • Coordinate with the Revenue Advisor team on analytics/dashboard refresh and reporting issues.
  • Collaborate across teams for new releases on the Zuora’s Revenue product.
  • Demonstrate the use cases of won deals to customer success and implementation teams.
  • Manage external consultants to support in custom demo builds as needed when volume of deal activity is at capacity.
  • Manage the demo tenants to ensure all are on the latest version.
  • Test and deliver the use cases to sales teams with documentation.
  • Attend product version release meetings and enablement sessions to be up to date with the Zuora Revenue features. Apply this to RA custom demos. 
  • Provide data fixes wherever required like correcting the accounting segments.
  • Assist with technical tenant issues to ensure seamless demos.

 

Who we’re looking for

  • Bachelors or Masters of Engineering (Computer Science) or equivalent
  • 2 to 8 years of relevant experience in advanced Programming development or Software Consulting
  • Good knowledge of Object-Oriented Programming, Software Analysis & Design, Test driven development
  • Working knowledge of one or more current programming languages such as JAVA, Salesforce, Python, Ruby, Java Script, HTML, CSS, Web Development, API’s, SQL, PL/SQL, and Oracle Database
  • Good understanding of concepts related to SAAS and Cloud Computing
  • Knowledge of programming with SOAP, REST, WSDL, XML, JSON, HTML, CSS.
  • SQL Scripting knowledge to be able to query data, create complex joins, and reformat existing tables
  • Basic programming in Powershell, Bash, or other scripting language to automate tasks and troubleshoot existing tools.
  • Experience with Slack Automations would be a plus
  • Understanding of RDBMS concepts, DML and DDL operations.
  • Ability to independently perform use case validation on developed extensions
  •  

Benefits*

  • Competitive compensation, company equity, and retirement programs
  • Medical, dental and vision insurance
  • Paid holidays and “wellness” days and company wide winter break
  • Generous, flexible time off 
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

 

ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

 

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter.

Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

 

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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