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Sales Development Representative - Zephr

London, Greater London, England, United Kingdom

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy — a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

Zephr, a Zuora Company 

Newly acquired by Zuora, Zephr’s platform powers nearly eight billion requests a month and dynamic, personalised subscriber experiences. When combined with data from Zuora’s Billing, Collect, and Revenue systems – the resulting solution will empower companies across industries, especially media, to nurture and monetize their subscriber relationships by better understanding their behaviours, experimenting with the right digital offerings, and optimising their digital experiences.

The Team & Role

As a Sales Development Representative, you are our first touch with potential clients, responsible for researching new prospects and buyers, analysing their needs and communicating the benefits of our product to them in order to drive new business.

Joining Zephr as an SDR, you’ll be given the opportunity to develop and use essential business development skills that will help you to establish your career and grow professionally within the sales function.  Embracing the spirit of a “SaaS” (software as a service) business, you will directly contribute to our success, collaborating with a  wide range of other departments to give you a broad understanding of what it takes to grow the Zephr business group. 

In this role you’ll get to

  • Utilise CRM, cold calling, email and social selling to generate new sales opportunities
  • Collaborate closely with AE's to establish a territory and successfully create a “plan-of-action”, including targeting companies, targeting prospects and messaging
  • Identify prospect's needs and suggest appropriate solutions 
  • Respond, engage and qualify inbound leads and inquiries
  • Build long-term trusting relationships with prospects to qualify leads as sales opportunities
  • Proactively seek new business opportunities in the market
  • Book qualification calls with prospects to identify opportunities
  • Set up discovery calls between (prospective) customers and sales executives
  • Report to sales manager with weekly, monthly, and quarterly results
  • Consistently achieve a monthly quota of qualified opportunities

Who we’re looking for

  • Excellent communication, interpersonal, problem-solving, presentation, organisational skills, and attention to detail across your work.
  • Social media skills, to connect and engage with prospects across a variety of channels from Linkedin to Twitter
  • Empathy, to understand your prospects and they ways in which they may prefer to communicate with you
  • Internal discipline and grit, keeping up a regular cadence of outreach to hundreds of prospects a week and stepping up to the challenges you face along the way
  • Demonstrated ability to work solo as well as being a productive team member
  • Good ability to think on your feet and answer questions from prospects that you may not be ready for.
  • Experience with Customer Relationship Management software (CRMs) eg. Hubspot
  • Copywriting experience
  • Experience in an SDR or customer service role (>6 months).
  • A test-learn-iterate mentality.


  • Competitive compensation, company equity, and retirement programs
  • Medical, dental and vision insurance
  • Paid holidays and “wellness” days and company wide winter break
  • Generous, flexible time off 
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!



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