Senior UX Designer

Beijing Shi, China

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Imagine a World Subscribed, where the most successful companies use Zuora because of our delightful, intuitive, and personalized experiences. The Experience Design & Research (XDR) team evangelizes customer empathy as we drive strategy by closely partnering with Product and Engineering teams. We empower and guide Zuora towards a strategic vision focused on delivering high quality design solutions that are aligned with the customer's goals and needs.

Our growth story is only just beginning and our UX Design team is pivotal in creating amazing product experiences across the globe. We are looking for a passionate and innovative designer who is a creative problem-solver and advocate for beautiful and seamless end-to-end experiences. You’ll help define our Zuora design language to create innovative products that customers love. We celebrate diversity and inclusion of all candidates. We believe our designs should be accessible to all users.

What you’ll achieve:

  • Execute end-to-end creative strategy across multiple platforms based on customer needs, business goals, and technical considerations
  • Distill complex products into simple and elegant solutions
  • Evangelize the Zuora vision through product by creating elegant interactive user experiences from concept to implementation that delight our customers by helping stakeholders envision strategic opportunities through design and storytelling
  • Generate ideas and concepts to create emotionally engaging user flows, storyboards, wireframes, interactions, prototypes, design specifications, and presentations focusing on information architecture and interaction to articulate a user’s journey
  • Continue to evolve interaction frameworks and patterns based on brand guidelines to evangelize our Design Systems across multiple scrum teams
  • Define, conduct, and synthesize quantitative and qualitative findings from user research sessions with enterprise customers
  • Strong craft and storytelling ability with a point of view that’s backed by design rationale, data and customer insights
  • Develop deep customer empathy through engagement and research, continually testing hypotheses and learning
  • Design solutions that meet measurable business goals and requirements
  • Strong communication and relationship skills to influence cross-functionally with Product Management, Engineering, and Customer Success to measure usability through Amplitude and improve NPS
  • Self-motivated to work in a fast-paced, iterative environment by managing multiple projects and expectations effectively

What you’ll need to be successful:

  • 5+ years of of web, product, or service related B2B experiences in high-volume, high-profile, or award-winning experiences
  • BA/BS degree and/or Master in Design or relevant field (graphic, visual communications, human computer interaction, product, industrial, or industry equivalent experience)
  • Exceptional creative skills across web and mobile responsive SaaS platforms
  • Deep knowledge of design principles and methods, innovation, and ideation tools
  • Expert level in design tools (Sketch, Photoshop, Illustrator, Invision), sketching and storyboarding for rapid experimentation
  • Masterful at creating lo and hi fidelity prototypes to quickly story tell a variety of concepts, get customer feedback, and iterate on designs
  • Strong understanding of how to design data dense experiences that can be customized for different roles within an organization
  • Experience with Motion to create delight to customers by bringing designs to life is a plus
  • Ability to work well with ambiguity in a fast paced and continuously evolving environment
  • Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner
  • Great communication, presentation, and storytelling ability. Effective collaboration and negotiation skills.
  • A strong online portfolio which demonstrates both process and excellent creative execution where it’s obvious you sweat the details

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai, and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

To learn more visit www.zuora.com

 

#LI-EW1

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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