Director Product Management, Zuora Payments and Collect

United States, Remote

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book  Subscribed).

THE TEAM

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. We translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

YOUR MISSION

The Director Product Management, Zuora Payments and Collect will play a pivotal role in how Zuora looks at payments, how we expand our payment methods, set priorities, figure out what our customers want, understand how to address compliance, knows where the payment industry is headed and how Zuora should align to that future.

WHAT YOU’LL ACHIEVE

  • Own and execute the roadmap for Zuora's Global Payments Engine, as well as Zuora's integrations with its Payment Service Provider partners
  • Collaborate on the vision, strategy, and roadmap for this product
  • Communicate clearly and persuasively to promote and advance your ideas
  • Gather requirements data from a wide range of sources – customers, analysts, partners, and internal users
  • Transform the requirements data into clear, actionable functional design documents
  • Lead design reviews and obtain consensus around your ideas across all stakeholders
  • Collaborate closely with software engineers to implement and deliver new solutions based on your designs
  • Become the subject matter expert in global payments
  • Collaborate with colleagues in marketing, sales, sales engineering, and professional services to
  • Facilitate technical deployments for customers
  • Promote customer adoption of new features
  • Position Zuora's payments capabilities to win deals, drive customer success and satisfaction, and capture relevant market opportunities

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • Ability to think like a CEO to drive the success of Zuora's product offerings
  • Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas
  • 3+ years of relevant, hands-on product management experience with Payments
  • Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work
  • Experience with service-oriented architecture, microservices, and event-driven architecture a plus
  • Strong product design skills, from both a technical API and user interface design perspective
  • Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective
  • Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization
  • Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
  • Fantastic problem-solving abilities, analytical horsepower, and attention to detail
  • Ability and willingness to work with distributed engineering, sales, and services teams
  • Passion for the market and opportunity Zuora is pursuing

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. 

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com 

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Apply now


Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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