IT Quote to Cash Administrator

Chennai, Tamil Nadu, India

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Systems Administrator Job Description

Role Location: Chennai

 

THE TEAM: INFORMATION TECHNOLOGY

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

THE ROLE

The Quote-to-Cash (Q2C) Systems Administrator will support our internal Zuora application stack–yes, we use our own products!–and users on our global Sales, Deal Desk, Billing Operations, Revenue, and Collections teams. Reporting to our Quote-to-Cash Applications Product Owner, you will work directly with our team of Business Systems Analysts, Developers, and end-users to help make Zuora the best user of our own products.

As we are a global company and support users across multiple time zones, you may be asked to work 'on-call' or on a rotational shift basis. This could include weekends, but typically only during quarter-ends. 

 

WHAT YOU’LL ACHIEVE:

  • Support Q2C end-users with Quoting, Billing, Revenue, and Collect questions, requests, incidents, and problems
  • Plan for- and respond to- upgrades, outages, and other incidents
    • Troubleshoot problems reported by users by analyzing and isolating issues
    • Monitor SLAs, alerts, logs, and exception reports
    • Communicate downtime and disruptions
  • Collaborate with Zuora IT SMEs on various projects to improve Quote-to-Cash operations and processes. This could include assistance with the design, implementation, testing, and deployment of new functionality.
  • Maintain data integrity within Quote to Cash systems, working closely with Data and Dev Teams
    • Understand the data flows between Salesforce/Zuora Billing & Revenue/NetSuite
    • Assist with data cleansing and data maintenance efforts
  • Ensure systems availability, especially during critical month-end processing
  • Configure and maintain applications, including product catalog price lists, pricing rules/matrices, approval criteria, and contract templates based on solution design specifications
  • Coordinate sandbox refreshes
  • Maintain documentation
  • Ensure SOX compliance by adhering to policies and procedures

What we're looking for:

  • A self-starter with the ability to work independently
  • Strong English communication skills, with ability communicate with business partners of varying levels of expertise
  • Demonstrated experience and expertise with Zuora Billing, Revenue, Collect and/or CPQ products
  • Experience with Quote-to-Cash processes at SaaS companies
  • Intermediate understanding of Excel functions such as: IF, VLOOKUP, Index, Pivot Tables etc.
  • Must be customer-focused and work effectively with cross-functional teams
  • Experience promoting changes across development, test, and production environments

A plus if you have:

  • Zuora Billing Administrator certification
  • Salesforce (Lightning) experience
  • Salesforce Administrator certification
  • Experience with process automation using Zuora Workflow
  • Expertise in data integration and data validation 
  • Knowledge with Mail merges, Syntax and Zuora invoice and email templates
  • Previous experience with ZOQL queries and Zuora API
  • Experience with Service Cloud, Jira, & Confluence
  • Experience with Avalara, NetSuite & payment gateways
  • Familiarity with accounting, especially GAAP & ASC 606 knowledge

Apply now


Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

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