Sr. SaaS Applications Business Analyst


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We are only accepting applications from candidates authorized to work in the USA.  The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.



Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).





Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.


As a member of the IT organization responding to Finance, Procurement, and Human Resources operations, the Corporate Applications Business Analyst will act as business advisor to these teams on how to maximize effectiveness in the technology stack as well as offer solutions to streamline processes and gain efficiency. 

THE OPPORTUNITY (AKA: Why you want this role over any other out there) 

The Sr. SaaS Applications Business Analyst will have the opportunity to work with best in class SaaS applications, leading Technology and Software industry trends, grow within a business centric team, and provide advice to implement technological choices within the architecture increasing business effectiveness and autonomy. 

OUR TECH STACK: NetSuite, Coupa Procurement, Blackline, Workday Zuora Billing and Revenue, SAP Concur, Avalara 


  • Lead and educate business users on how to leverage SaaS applications ecosystem for performing day to day operations as well as long term enhancements fitting into the company strategic objectives
  • Own and foster collaboration with System Administrators to resolve application defects and assemble IT teams to identify and lead system improvement opportunities to better serve business processes
  • Understand and influence Business process gaps via problem framing and applications solutioning
  • Become the primary point and the liaison between Finance teams and development teams; bridging requirements, solutions, and control delivery for successful impact
  • Own the formulation and definition of systems scope and objectives based on both business needs and a thorough understanding of business systems and industry requirements.
  • Aid in the evolution of applications, systems, and/or processes to a desired future state by maintaining an understanding of how current processes impact business operations; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or efficiencies; defining the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processes
  • Perform hands-on solution design, prototyping, proof-of-concepts, process design, and development tasks as required in support of current and new projects in the Finance ecosystem.
  • Conduct Solution Reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
  • Lead and apply industry standard project management techniques for small to medium size projects


  • Bachelor’s Degree in a Finance, IT, or related discipline
  • 5 years’ experience within a global Finance, Accounting, or Procurement SaaS environment
  • Project Experiences using SaaS Applications included but not limited to NetSuite, Coupa, and Zuora.
  • Hands on experience with configuring system and troubleshooting issues
  • Experience with multiple software delivery lifecycle methodologies such as Waterfall and Agile
  • Experience performing detailed gap analysis, and preparing as-is & to-be process documentation
  • Experience preparing end-user documentation and conducting end-user training
  • Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions
  • Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across multiple functional/technical teams
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
  • Self-directed and proactive with ability to multi-task and take ownership of work
  • Some experience supervising and/or mentoring is desirable



Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit


Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) 



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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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