Senior Engineering Manager , Infrastructure and SRE

United States, Remote

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

 

THE TEAM

Our Information Technology (IT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

YOUR MISSION: Lead, grow and manage a team of DevOps & SRE engineers that is responsible for building and maintaining a global secure, scalable cloud-first infrastructure to help Zuora scale and support its rapid growth. 

THE OPPORTUNITY (AKA: Why you want this role over any other out there) 

This role will be responsible for leading a team of Site Reliability and DevOps engineers that manages all of  Zuora’s corporate systems and AWS services across 16+ locations in 11 countries. We are looking for a hands-on technical manager who is not afraid to roll up their sleeves and deliver technical design and execution for Zuora’s success. 

OUR TECH STACK: Nginx, Rest API, Microservices, Kafka, NodeJS, AWS, Kubernetes, Terraform, Jenkins, Helm, Flux, Git, AngularJS, Ansible, AWS, Kubernetes, Terraform, Jenkins, LogicMonitor, Python, SumoLogic

WHAT YOU’LL ACHIEVE

  • Provide technical leadership for SRE & DevOps initiatives
  • Provide regular reports on infrastructure availability and performance based on Service Level Objectives (SLO) & Service Level Indicators (SLI)
    • Coach, develop and scale the SRE & DevOps team for successful IT operations
  • Collaborate with key stakeholders and leadership to support design and deployment of applications in an automated fashion with high emphasis on security and performance.
  • Help implement and operate end-to-end infrastructure monitoring and alerting system to measure uptime and SLAs
    • Provide On-call support for production services to help meet uptime SLAs with some hands-on support expected.
  • Lead infrastructure design and innovation to ensure low cost and agile solutions improving Zuora’s competitive advantage
    • Provide project management, sprint planning, and road-map creation support to the team
  • Make recommendations for improvements to current processes and procedures
  • Cultivate a culture of software-defined infrastructure, automation, best practices, metrics, and consistency across the organization

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • 10+ years of of Linux Systems Engineering/Architecture experience
  • 5+ years of experience managing a team of engineers
  • Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.
  • At least 5 years of experience designing, building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CloudFront, S3, MSK, CloudWatch, ACM)
  • Hands-on experience deploying and managing infrastructure with Terraform
  • Hands-on experience with configuration management tools like Ansible, Chef, Puppet, or SaltStack
  • Hands-on experience with devops tools such as Docker, Git, Consul, Nomad, Vault, Jenkins, and Grafana
  • Hands-on experience with monitoring and logging tools such as New Relic, Instana, AppDynamics, Datadog, Prometheus, Splunk, ELK, CloudWatch, and CloudTrail
  • Confidence to articulate a vision to executives and stakeholders
  • Experience with regulatory compliance standards (SOX/PCI/SEC/FINRA, etc.) preferred
  • Knowledgeable of operational practices including DevOps and agile

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

 

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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