Salesforce Systems Administrator

Chennai, Tamil Nadu, India

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. 

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Our Business Technology (BT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

WHAT YOU’LL ACHIEVE

In the role of Salesforce System Administrator you will be responsible for supporting and enhancing our increasingly vital Salesforce ecosystem. Your primary role will be developing custom solutions on the Salesforce platform to support Zuora’s CRM objectives.

Understanding our customers’ needs, behaviors, and purchasing patterns will help us achieve our ultimate goal and drive exceptional customer experiences across our ecosystem. CRM is what ties this all together and we need you to help make it a reality. At Zuora our Salesforce footprint includes Sales/Service Cloud, Marketo, Clari, and a number of other integrations.

  • Serve as a primary resource for Salesforce custom development specifically as it relates to Apex, SOQL and related Salesforce languages and technologies.
  • Develop a strong understanding of integrations with Salesforce clouds and assist in implementing new and maintaining existing integrations.
  • Work with CRM team members and business partners to understand requirements and optimize technical processes to meet business needs in Salesforce.
  • Design and implement Salesforce platform solutions using best practices through standard configuration and custom development.
  • Develop clear requirements and specifications for when custom development is required.
  • Establish best practices for development, testing, and change control.
  • Stay current on Salesforce releases and apps in order to maintain the health of Zuora’s Salesforce instance and recommend technical solutions to business problems.
  • Log and track identified system problems and work with technology teams through resolution.
  • Document and maintain Zuora’s Salesforce ecosystem and provide knowledge transfer to technical teams interfacing with the platform.

As we are a global company and support users across multiple time zones, you may be asked to work 'on-call' or on a rotational shift basis, please consider this before applying. 

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • Bachelor’s Degree in Computer Science, Software Engineering, MIS or related experience.
  • SFDC Certification — either SFDC Admin or SFDC Developer
  • 3+ years of relevant development experience. Certified Platform Developer preferred.
  • Demonstrated proficiency developing on Salesforce or related platforms.
  • Approaches Salesforce development with an emphasis on platform scale and sustainability.
  • Strong, demonstrated experience with Salesforce languages (Apex, SOQL, Aura), JavaScript, and HTML.
  • Experience with middleware technologies such as Dell Boomi or Mulesoft preferred.
  • Experience with Salesforce APIs, including REST, SOAP, Tooling, Bulk, Streaming, Connect, etc.
  • Must be customer-focused and work effectively with cross-functional teams.

Preferred Experience   

  • Zuora Billing experience or the desire to learn it.
  • Experience in version control and continuous delivery systems.
  • Excellent analytical and problem-solving skills with keen attention to detail.
  • Strong written and verbal communication

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

#LI-RA1

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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Connect with us

All about relationships. Let’s connect!