Salesforce Solutions Architect

United States, Remote

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Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book Subscribed)


The Salesforce Solutions Architect is responsible for designing and delivering sustainable and scalable enterprise-grade solutions, recommending the best solutions and conveying trade-offs involved in selecting one solution over another. It’s the Salesforce Solutions Architect’s responsibility to choose the solution that will hold up over time, that will scale as Zuora grows, and won’t acquire lots of technical debt or require manual changes as time goes on.


  • Dive deep into Zuora’s use of Salesforce, producing a report of findings with recommended steps for Salesforce solutions
  • Review user stories in the product backlog and recommend solutions and/or improvements
  • Collaborate internally and externally to create prototypes and proofs of concept as a means of gathering requirements
  • Work closely with offshore build, enterprise architecture, and various business teams
  • Drive the completion of design documentation for each user story and change in the system, including but not limited to configuration workbooks, data dictionaries, and process flows
  • Identify and reduce areas of technical debt, which has been accrued over years of development and configuration
  • Manage releases, approving configuration and code based items to be deployed between environments, including deployments
  • Drive the adoption of Salesforce best practices
  • Mentor team members in technology, architecture, and delivery of applications


  • 8+ years relevant work experience and a Bachelor’s Degree in Computer Science or related technical discipline
  • 5+ years of experience expertise in integrating Salesforce with other technologies
  • Minimum Salesforce certifications: Administrator, Sales Cloud Consultant, Platform App Builder
  • Desirable Salesforce certifications: Platform Developer I, Application Architect
  • Excellent listening, communication, and presentation skills
  • Ability to build consensus and relationships among managers, partners, and employees
  • Ability to be a big picture thinker and also an in-depth problem solver
  • Nice to have: Familiarity with JIRA, Copado and/or FinancialForce


Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to 


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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!



Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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All about relationships. Let’s connect!