Manager Client Engineering

Chennai, Tamil Nadu, India

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

 

THE TEAM

Our Information Technology (IT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.   With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

 

THE ROLE

The Client Engineering Manager will be responsible for leading a globally distributed team of engineers, responsible for architecture and delivery of Compute/Deploy/Tools infrastructure and associated management solutions. In this role you will be accountable for designing and building innovative solutions to support the Zuora environment, including Automation, Client infrastructure (Win/Mac/AWS Workspace), and Patching/Packaging/Deployment.  Extensive experience managing engineering teams as a “Technical manager” is a must along with experience delivering high quality customer engagements and results.  Knowledge and experience managing teams that provide tooling support for infrastructure is also a key requirement. Prior experience with Cloud, Virtualization, and deployment of infrastructure for client-side devices in large enterprises is also required. 

 

WHAT YOU’LL ACHIEVE

  • Provide Compute as a Service offerings to customers that are easy to consume, elastic, secure and reliable.
  • Building and leading a team of highly skilled systems engineers.
  • Design and implementation of innovative solutions that take advantage of technology advances that allow cost reduction, standardization and automation.
  • Provide highly available, automated  infrastructure solutions that are extremely secure, enabling Operations to manage environments simply and effectively.
  • Improve processes and support methodologies by assessing needs and requirements.
  • Manage, triage and drive resolution of Operations escalations.
  • Drive innovation and collaboration with Operations partners globally to reduce redundant work and improve efficiency.
  • Manage staff, including selection, goal setting, annual reviews, and compensation planning and career development.

 WHAT YOU’LL NEED TO BE SUCCESSFUL

  • 8+ years relevant work experience and a Bachelor’s Degree in Computer Science or related technical discipline
  • 3+ years of progressive people management experience, preferably with geographically distributed teams
  • Demonstrated ability to lead, recruit, grow and retain high-caliber talent at scale. 
  • Must have prior experience in building automated solutions through tools and software that enable infrastructure to be remotely provisioned, configured and administered.
  • Excellent understanding of workstation deployment and configuration technologies.  Implementing in a highly secure environment is a plus.
  • Experience supporting:  AD/GPO, LDAP, PowerShell, Unix Scripting, JAMF, SCCM, OKTA, IPaaS solutions, ITSM
  • Excellent verbal and written communication skills

Apply now


Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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