IT Development Manager

Redwood City, CA, United States

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed). 

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

YOUR MISSION: 

Lead a worldwide engineering team to consistently deliver technical solutions to internal Zuora systems to enable future business scale.

THE OPPORTUNITY

This is your opportunity to build out an IT team of engineers. Take ownership of the delivery engine for IT, and synchronize what your team delivers with the rest of IT and beyond into the Zuora business teams. This team is responsible for the core back office applications used to run the Zuora business, which includes both Zuora and SalesForce implementations. The role also will require you to optimize the integration layer (currently Mulesoft/Lambda) for effective monitoring and an ability to significantly scale.

WHAT YOU’LL ACHIEVE

  • You will be a key leader in the IT organization providing engineering resources to the prioritized approved work in the IT portfolio. 
  • Optimized technical landscape that enables the team to deliver technical projects and programs consistently and predictably. 
  • Integration of an effective integration layer that enables significant scale of business.
  • Lead the IT team into the next level of maturity in anticipation of being chartered to deliver significant change that enables the Zuora business to meet their targets.
  • Development of key business relationships that enable the deep understanding of the Zuora subscription business, and the opportunity to provide technical solutions that provide significant advantage.

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • The ability to communicate to all levels, including the executive committee.
  • A robust understanding of technical solutions and how they can be optimized for delivery. Currently the landscape includes a number of technologies, including Mulesoft, AWS and AWS Lambda.
  • A proven ability to deliver technical change in a consistent, dependable manner with high quality.
  • A clear knowledge of various software development methodologies – including agile and waterfall styles. Also robust experience with tools used for the development (JIRA, ALM, etc).
  • A value driven mentality that consistently works to optimize solutions and deliver value.
  • Ability to manage many priorities across a worldwide engineering team focused on multiple simultaneous projects.
  • A solid understanding of IT roles and responsibilities, specifically ITSM and the separation between development, operations and support.
  • Desire to nurture the growth and success of others, demonstrated by at least 3 years of direct management experience.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

#LI-EM1

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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