Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy — a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

THE TEAM

ZEO Success is Zuora’s people-centered organization, inclusive of our Business Partners, Learning & Organizational Effectiveness, Internal Comms & Engagement, Total Rewards, HRIS, HR Operations & Analytics, and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, innovative and collaborative culture that enables all ZEOs, Zuora and our customers to be wildly successful.

YOUR MISSION

You will lead Zuora’s global compensation strategy by assessing, implementing, communicating, and administering cutting-edge, market-competitive executive and broad-based compensation for our ZEOs. You will share an innate passion for providing “white glove” employee solutions and support, in addition to being a key compensation expert to our business partners and leadership team. Your stakeholders will benefit from the meaningful thought leadership, insights, and masterful execution you provide as a key pillar of what attracts and engages top talent in an organization growing to $1B in revenue.

THE OPPORTUNITY

The Director, Global Compensation is a pivotal role on the Total Rewards, HRIS, and People Operations leadership team. The key focus of this role is to set a global compensation strategy that reinforces Zuora’s values and exceptional culture through programs, processes, and policies that attract, engage, and motivate top talent. You will have the freedom to synthesize, analyze, and uncover unique trends and ideas, which you translate into actionable recommendations for leaders across the organization. You will partner with and learn from ZEO Success leaders, business leaders, and our executive team to build buy-in for your recommendations. This role is for you if you are a motivated self-starter who thrives in the opportunity to innovate. You will embody our unique culture and become the “ZEO” of your own Zuora experience. At the end of the day, you will be a central pillar to why ZEOs join Zuora – and why they stay!

WHAT YOU’LL ACHIEVE

• Provide proactive thought leadership to the business and across the ZEO Success (HR) team as it relates to executive and broad-based compensation best practices, especially to attract and retain A+ talent in a competitive & dynamic labor market
• Assess our existing compensation philosophy and job leveling framework, and work with our executive team to align on refinements to these, which must balance business and ZEO needs
• Partner closely with Legal to prepare materials for our Board of Directors/Compensation Committee meetings, 10-K, and proxy filings
• Lead compensation benchmarking analyses and salary structure refreshes, in partnership with business leaders, HRBPs, and Recruiting to generate pay insights and recommendations for new and existing roles in the business
• Design, implement, and administer variable pay programs across various business segments
• Maintain and enhance existing (and new!) compensation administration processes, including merit and bonus cycles, compensation linkages to promotions, and salary and equity guidelines
• Nurture strong relationships with key partners, including our ZEO Success Partners (HRBPs), Stock Administration, Finance, Legal, Tax, and Payroll

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Business Administration, Finance, Accounting, Human Resources, or a related field
• 8+ years of direct compensation experience, 5+ of which includes people leadership
• PHR, SHRM-CP, CCP certifications a plus; Workday experience preferred
• Ability to efficiently manipulate large amounts of data and tell a story with data using Microsoft Excel (or Google Sheets), Google Slides, Google Docs, and related tools
• Comfort in a fast-paced, rapidly growing company, with a track record of building and maintaining strong relationships at all levels of the organization
• Self-starter with high intellect, excellent interpersonal and collaboration skills, and strong organizational and time-management skills to prioritize competing tasks
• A commitment to ‘think big’, use data to drive strategy, and challenge the status quo

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.