Payroll Specialist

Atlanta, GA, United States

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Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).


As more and more companies move towards offering subscription based services, Zuora is striving to stay at the forefront of that marketplace. As as member of the payroll team, you will ensure accurate processing and recording of the company's payroll, provide timely and accurate financial information, and participate in daily data entry Payroll processing. This position will impact a rapidly growing organization and offer career development opportunities for the right candidate.

THE OPPORTUNITY (AKA: Why you want this role over any other out there) 

Exciting changes at Zuora during the coming year

  • What are the exciting or challenging projects candidates will work on? 
    • Reimplementation  – We’re moving from a legacy version of our software onto the latest and greatest Zuora Offering.  This role will be instrumental in getting processes documentation in place for operating on the new system.
  • How will the work contribute to and impact larger company objectives? 
    • Evolve our team into the industry standard of subscription billing efficiency and revenue recognition.
  • What kind of tools and technologies does your team currently utilize?
    • We heavily leverage our own instance of Zuora Billing and Revenue, as well as the full Google & Microsoft application suites and a gamut of SalesForce CRM applications.
  • What will they learn?
    • Migration, major implementation process, implementing new processes, SOX audit compliance 
  • Why come here now?
    • Chance to join a fast-paced team at a pivotal point in the company’s history.  The changes starting this year are critical to Zuora reaching the $1B Billing/Year milestone. 
    • This role puts you “In the trenches” where you can get a full understanding of how Zuora operates it’s quote-to-revenue business process while also having visibility to upper management and decision makers who decide where the company is headed next.


  • Process all payroll including (but not limited to) scheduled semi-monthly US payrolls for both salaried and hourly employees, bonus, commission, and off-cycle payroll run (RSU).
  • Audit and prepare for scheduled semi-monthly payroll during the payroll cycle.
  • Create and maintain folders for each payroll run including supporting backup and software reports.
  • Review HR PI files and upload in ADP. Keep track of hour rates, wages, compensation benefit rates, new hire information etc.
  • Manage workflow to ensure all payroll transactions are processed accurately and timely.
  • Reconcile payroll prior to transmission and validate confirmed reports.
  • Review and audit all changes to payroll and file backup with each run.
  • Collaborate with third party service team to complete the international tax filing on timely manner
  • Responsible for ADP Time Attendant system updates and employee setup, provide the accurate time sheet report for semi-monthly payroll.
  • Review timesheet entries for discrepancies i.e. missed hours, excessive over-time, missed punches and missed lunch breaks.
  • Responsible for employee questions with regards to payroll and payments etc.
  • Collaborate with HR team, Production, Operations, and accounting teams.
  • Prepare payroll and labor analysis reports for upper management, finance, FP&A, and accounting department etc. as needed and upon request.
  • Process accurate and timely year-end reporting when necessary (W-2, W-2c, etc.).
  • Ensure compliance with relevant laws and internal policies.
  • As required, contact payroll software technical support to address any issues or to research changes to procedures
  • Understanding payroll GL and payroll accounting no experience required
  • Experienced with month end closing process and reconciled payroll accounts
  • Maintain payroll process is compliance with company internal control and SOX policy
  • Understand the state, local tax filing requirements, collaborate with team for state tax registration


  • BSc/BA in Business, Accounting, or related field; professional certification preferred but not required
  • 1-2 years’ experience processing multi-state payroll
  • Hands on knowledge of payroll best practices
  • Strong knowledge of federal and state regulations, excellent understanding of multi-location payroll and taxes
  • Current knowledge of payroll procedures and related laws
  • Strong PC skills including proficiency in Excel, Word, MS Office etc.
  • Proven experience as a payroll specialist, coordinator, or similar role
  • Familiarity with payroll software ADP Workforce Now (Workday, NetSuite, Blackline)
  • A keen eye for detail with excellent attention to detail
  • An analytical mind and good math & excel skills
  • Outstanding communication skills (written and verbal)
  • Multi-tasking, and prioritizing skills
  • Ability to deal sensitively with confidential material is a MUST
  • Proven record to communicate with various levels of management
  • Strong work ethic and team player
  • Trustworthy with attention to confidentiality


Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) 









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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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