Sr. Application Support Engineer

Chennai, Tamil Nadu, India

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Job Summary

Zuora is seeking an Senior Application Engineer – RevPro to join our growing Global Support team in the Chennai office, located in the charming MPL Silicon Tower complex (Grade A), with convenient access to transportation and top tier amenities. We are looking for someone
who is ready for the next challenge in their career to join Zuora RevPro the World’s Leading Revenue Automation Solution for ASC 606 & IFRS 15. Are you passionate about technology? Love working with customers? Enjoy solving complex software applications
issues? Do you have excellent communication skills? If so, we look forward to hearing from you!

Mandatory:

  • Bachelor/ Master Degree (or equivalent) in Engineering
    ● 10 to 12 years of Oracle Database Development experience with the latest development/Support skills on Oracle 11g/12c with proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
    ● Experience in Design, Development, and Maintenance of complex solutions
    ● Experience in troubleshooting and triage with one or more CRM Solution (such as Oracle, SalesForce.com, SAP, Siebel or other quote-to-cash solutions)
    ● Experience with technologies supporting SaaS applications including SOAP and REST API, XML, Web Services, HTML, Java and JavaScript, Python, .NET and others used in eCommerce.
    ● Knowledge on Oracle EBS Order To Cash business cycle and any reporting tool(s) is an added advantage
    ● Experience in Billing, ETL/Data Warehousing or Finance Systems
    ● Experience with large-scale multi-tier SaaS web applications
    ● Experience in PLSQL modules such as packages, procedures, reports, PLSQL Collections, LOBS, Scheduler, Oracle’s Security Model, Virtual Private Database, Partitioning, etc
    ● Expert in Performance Tuning of application code at a database level
    ● Excellent Communication and Customer facing skills
    ● Excellent analytical, problem solving and multitasking skills

Preferable:
● Working and functional familiarity with Boomi integration or similar offerings (Mulesoft, Informatica, etc) and troubleshooting such issues is a plus.
● Proven ability to train and mentor others
● The ideal candidate will have a combination of Customer Support, Technical Support, DevOps and Engineering experience, and background
● Experience working in Global IT model (Onshore vs Offshore)

 

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