Director ISV Partners

United States, Remote

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Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

 In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).



Zuora is transforming the Subscription Billing & Revenue Recognition industry. Driving the success of our current ISV ecosystem partners and strategic expansion is a critical focus for our team.

Reporting into the Vice President of Product Strategy & Operations, the Director of Global ISV Partners is responsible for the overall experience and success of Zuora’s ISV partner ecosystem. This role is responsible for leading the ISV Partner Success team and representing the voice of the partner within Zuora, ensuring that partner needs are taken care of and facilitating, with cross-functional teams, the partner’s value proposition within Zuora. The Director of Global ISV Partners will also evangelize Zuora’s value proposition within the partner organizations and build strong relationships across Zuora’s sales, marketing, product and engineering organizations.


  • Lead the ISV Partner team at Zuora
  • Act as primary operational contact to assigned partners.
  • General sales support, training, and onboarding of new partners, including “Why Zuora” presentations.
  • Support partners in their go-to-market activities including business planning, pipeline development, marketing, and sales activities.
  • Build strong relationships resulting in high levels of engagement with assigned partners.
  • Serve as a point of escalation for partner issues.
  • Work with assigned partners to have monthly calls and quarterly business reviews.
  • Responsible for delivering high levels of partner satisfaction.
  • Assist in managing or leading special projects as needed.
  • Perform other related duties as assigned.
  • Manage complex contract negotiations.
  • Work across marketing, sales, product, and engineering to create a successful GTM strategy



  • Bachelor’s degree, or equivalent years of experience desired
  • 5-7 years’ experience in a sales leadership, account management, or CSM leadership role within a fast-paced SaaS environment.
  • Experience managing a team.
  • Strong track record of quota attainment.
  • Strong customer focus and problem resolution skills.
  • Curiosity and desire to continuously learn.
  • Experience working with all levels of an organization.
  • Experience in Subscription Billing & Revenue Recognition a plus. 
  • Knowledge Payments and Tax technologies are a plus.
  • Excellent written, verbal communication and presentation skills including the ability to build effective presentations. Public speaking experiences are a plus.
  • Superior listener and communicator – strong oral , written, and active listening skills a must.
  • Self-starter with the ability to work independently within the team role driving team results in diverse, fast paced environments
  • Strong tolerance for ambiguity; able to focus, take direction and execute in a changing environment; ability to make things happen.
  • Ability to travel up to 20-40%



Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.


At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.


To learn more visit


Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.


Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.


We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)

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Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!



Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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