OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let's call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today's new era, it's all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers' needs better than the static offerings or a single product. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

We are hiring for an Business Operations Analyst to support planning and execution in our Product and Engineering organization. Are you an execution-oriented, operationally-minded, organized self-starter?   This role supports all tactical and some strategic inbound activities and reports into the Director of Operations. This role is focused on assessing and transforming how we operate globally and how we scale within Product, Engineering and Support.  In this role you will analyze complex problems for the organization and identify how we can work cross-functionally as a team to set priorities and make actionable items clear to the rest of the global organization.  You will ensure employees have the information needed to be empowered and accountable to work towards our product strategy.  This role partners closely with teams for planning and directing the operational cadence and rhythm for the organization. 

Responsibilities

• Ensure alignment of the teams against our corporate and product strategy through Objectives and Key Results and supporting processes
• Manage the operational cadence for the organization including regular meetings, Monthly Product Business Reviews, Quarterly Business Reviews, and Board documentation
• Enable a culture of diversity, inclusion and high-performing talent by helping coordinate team related activities including Diversity & Inclusion Programs, Hackathons, and organizational events and celebrations
• Communicate and build rapport with technical and non-technical team members alike
• Plan and facilitate meetings on key topics such as process optimizations, investigating organizational challenges, setting priorities, and team development
• Manage budget processes for the organization including yearly planning, allocation by discipline/product, hiring plans and regular management check-ins on budget
• Lead departmental activities such as organization all-hands, hackathons, offsites and other cultural activities
• Partner with ZEO Success and Recruiting teams on recruiting efforts, global expansion strategy, leadership development, organizational strategy, and progression topics
• Manage weekly staff meetings and operational meetings covering topics related to people, operations, strategy and organizational efficiencies
• Be a listening agent for the organization to help identify issues and challenges
• Create and maintain visual cues for metrics, OKR’s, department wide requirements
• Experience creating process flows/maps, diagrams, organizing data in slide format
• Confidently host and/or facilitate medium sized meetings; tracking notes, actions, and driving outcomes. 
• Manage budgets and update financial models, costs, and plans
• Dissect workflows to eliminate wasteful process with an aim to increase productivity
• Conduct audits and assessments of systems, processes, licenses, contracts, repositories, etc
• Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering objectives 
• Lead and contribute to the decision-making process and facilitate conflict resolution 
• Draw from your hands-on experience in the relevant technology requested 
• Use critical design thinking to focus on delivery and results 
• Define key metrics and communicate outcomes, blockers and program performance.
• Work with management and other leaders to continually identify and implement team process improvements 
• Perform project evaluations and transform lessons learned to actionable improvements.
• Facilitate working sessions with medium sized groups and work toward a targeted outcome 

What you’ll need to be successful

• +5 years of operation experience 
• Experience supporting product & engineering teams within B2B SaaS, PaaS or IaaS companies
• Passion for building scalable “systems” to drive cross-functional, outcome-oriented execution
• Jira Cloud & Confluence experience preferred
• Excellent ability to influence with high adaptability and attention to detail
• A deep love of developing and building amazing experiences that enable teams to thrive
• Skilled at partnering with Manager and Director level executives in driving business decision-making
• Proven track record of execution
• Superb written and verbal communication including conflict resolution skills

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the 'ZEO' of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.