Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy — a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

THE TEAM: INFORMATION TECHNOLOGY

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Finance Applications team is responsible for all of our technology systems providing solutions for Zuora internal Accounting, Procurement, Legal, and Human Resources departments. This position reports to the IT Applications Senior Manager along with another business system analyst and systems administrator. Additionally, there is indirect support by a mix of project managers, scrum masters, architects, and developers.

YOUR MISSION:

As a member of the IT organization partnering with the Finance & Accounting, the Business Systems Analyst will act as a business technology advisor on how to use technology to maximize efficiency and effectiveness across Accounting, HR, and Legal. 

THE OPPORTUNITY

The Business Systems Analyst will be responsible for

• Partnering with the Accounting team members to drive continuous improvement and best practices within our Finance SaaS applications architecture. You will help to define the vision for the future-state and anticipate business needs, prioritize user stories through backlog refinement, act as a liaison between development team and business stakeholders, and deliver enhancements via agile sprints. You will help with QA testing and facilitate User Acceptance Testing.
• Analyzing business requirements to identify potential solutions and improvements within our applications while keeping best-in-class processes and industry recommended standards.
• You will work directly with business stakeholders in Finance to collect and understand business requirements, write and groom quality user stories, coordinate with business to get timely approval, answer any questions development team has, do functional testing, and help business test the stories before deploying to production.
• You will prepare solution documentation for end users and support personnel; and you will conduct End User Training, educating users how to leverage solutions for their work 

OUR TECH STACK: NetSuite, NetGain Product Bundles in NetSuite, Blackline – Task Management & Account Reconciliation, Avalara products: Avatax & CertCapture, and Workday Adaptive

WHAT YOU’LL ACHIEVE

• Streamlined month-end close processes, resulting in faster and more accurate financial reporting
• Improved financial system performance and functionality, meeting the evolving needs of the finance team and our clients
• Enhanced data accuracy and integrity, ensuring the reliability of financial data used for decision-making
• Strong collaboration with finance stakeholders and development team, leading to successful project delivery and system enhancements while achieving a strong understanding of financial processes and systems.
• Become a key contributor to the delivery of projects such as Fixed Asset implementation, enabling expense prepaid amortization, and bank reconciliation with Match Data in NetSuite

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor's degree in MIS, Finance, Accounting, or related field
• 3+ years of experience as a Business Analyst or Systems Analyst in a finance or accounting environment, with a focus on financial systems/ERP such as NetSuite
• Strong understanding of financial processes, accounting principles, month-end close processes, and FP&A procedures for allocations, budgeting and forecasting
• Experience with NetSuite ERP and other financial systems
• Preferred candidates with NetSuite SuiteFoundations certification
• Excellent analytical and problem-solving skills
• Ability to gather and document requirements from finance stakeholders
• Ability to communicate effectively with technical and non-technical stakeholders
• Experience with process improvement and quality assurance
• Familiarity with financial reporting and analysis, as well as accounting principles.
• Understanding of IT and SOX compliance processes, including SDLC and change management
• Familiarity with Application testing and user acceptance testing
• As your business partners are located mainly in US time zones, you will need work a schedule that allows you to have overlapping availability for interactive meetings

Benefits*

• Competitive compensation, corporate bonuses, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.