Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy — a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.THE TEAM

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Quote-to-Cash (Q2C) Applications team is responsible for our internal implementation of the full Zuora stack: CPQ, Billing, Revenue, and Collect/Payments. This position reports to the Q2C Applications Manager along with two business systems analysts. Additionally, there is indirect support by a mix of project managers, scrum masters, architects, and developers.

THE OPPORTUNITY / YOUR MISSION

The Quote-to-Cash (Q2C) Systems Administrator will support our internal Zuora application stack–yes, we proudly use our own products!–and users on our global Sales, Deal Desk, Billing Operations, Revenue, and Collections teams.

OUR TECH STACK: You will be responsible for our internal implementation of Zuora CPQ, Zuora Billing, Zuora Revenue, Zuora Collect, Avalara, payment gateways, and related integrations. Other relevant tools include Salesforce, FinancialForce, NetSuite, Google Workspace, Slack, and Lucidchart.

WHAT YOU’LL ACHIEVE:

• Within the first 30 days, you will: 
• Get acquainted with Zuora, your team, and cross-functional stakeholders inside and outside of IT. You will begin to build trust with them and understand the nuances of each of their teams and processes.
• Review and refine your onboarding plan with your manager, clearly defining your objectives together along with the resources/support needed to make you and your team successful. 
• Understand how your work fits into the overall strategy and what is needed from you to positively contribute to that strategy. 
• Familiarize yourself with our tech stack and overall environment, focusing on Q2C processes and applications.
• Understand your overall responsibilities and current priorities.
• By 90 days, you will: 
• Continue building on all of the above.
• Be generally responsible for our production environment.
• Provide Level 1 and Level 2 support to Q2C end-users with Quoting, Billing, Revenue, and Collect/Payments questions, requests, incidents, and problems
• Ensure systems availability, especially during critical month-end processing
• Plan for- and respond to- upgrades, outages, and other incidents
• Monitor SLAs, alerts, logs, and exception reports
• Monitor ticketing queues
• Troubleshoot problems through hands-on analysis 
• Recommend solutions
• Communicate downtime and disruptions
• Configure and maintain applications, including product catalog price lists, pricing rules/matrices, approval criteria, and contract or invoice templates based on solution design specifications
• Collaborate with Zuora IT SMEs on various projects to improve Quote-to-Cash operations and processes. This could include assistance with the design, implementation, testing, and deployment of new functionality.
• Perform administrative functions including user management
• Coordinate sandbox refreshes
• Build and maintain documentation
• Ensure SOX compliance by adhering to policies and procedures
• Maintain data integrity within the applications
• Understand the data flows between Salesforce/CPQ/Billing/Revenue/NetSuite
• Assist with data cleansing and data maintenance efforts

What we're looking for:

• Demonstrated experience and expertise with Zuora Billing, Revenue, Payments and/or CPQ products (the more, the better)
• Zuora Administrator certification
• A self-starter with the ability to work independently
• Strong English communication skills, with ability to communicate with business users of varying levels of technical expertise
• Experience with Quote-to-Cash processes at SaaS companies
• Must be customer-focused and work effectively with cross-functional teams
• A growth mindset and desire to stay up-to-date with our products and features
• Experience promoting changes across development, test, and production environments
• Working hours time zone will be IST. As we are a global company and support users across multiple time zones, you may be asked to work 'on-call' or on a rotational shift basis. This could include weekends, but typically only during quarter-ends. 

A plus if you have:

• Experience with process automation using Zuora Workflow
• Salesforce (Lightning) experience
• Salesforce Administrator certification
• Experience with application integrations and data validation 
• Previous experience with ZOQL queries and Zuora API
• At least basic understanding of spreadsheet functions such as: IF, VLOOKUP, Index, Pivot Tables etc.
• Experience with Jira & Confluence
• Experience with Avalara, NetSuite & payment gateways
• Familiarity with accounting, especially GAAP & ASC 606 knowledge
• Experience working with a global team across multiple time zones

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.