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Director, Digital Workplace

Redwood City, CA, United States

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

The mission of the Director of Digital Workplace is to enhance productivity, engagement, and ZEO satisfaction across the organization by creating a seamlessly integrated work environment. This involves empowering ZEOs to collaborate effectively, access resources efficiently, and thrive in their roles. Leading the development and implementation of digital workplace initiatives, the Director leverages innovative technologies and user-centric design principles to optimize the use of digital tools and platforms, streamline processes, and foster a culture of continuous improvement to drive organizational success and competitiveness in the digital age.

THE OPPORTUNITY:

The role is tasked with transforming the organization’s work environment into a seamlessly integrated and technologically advanced ecosystem. This involves implementing efficient digital processes and tools to enhance collaboration, productivity, and ZEO satisfaction. By optimizing costs and staying abreast of emerging digital trends, the Director aims to ensure the organization remains competitive and aligned with its strategic goals. Ultimately, the role seeks to drive growth, innovation, and long-term success by fostering a culture of digital excellence and continuous improvement throughout the organization.

  • Team Leadership: Lead and manage the Digital Workplace team, fostering a culture of innovation, collaboration, and continuous learning. Provide mentorship and professional development opportunities to promote high performance and inclusivity.
  • Cross-functional Collaboration and Stakeholder Engagement: Collaborate closely with cross-functional teams to seamlessly integrate digital workplace initiatives. Build strong partnerships across departments, ensuring alignment with organizational objectives and Key Results (OKRs), and effectively manage complex projects.
  • Digital Workplace Strategy: Develop and execute a comprehensive digital workplace strategy using experience-led and design thinking approaches to drive innovation and enhance ZEO experience. Ensure digital workspace processes and tools are optimized to support effective hybrid work practices.
  • Technology Implementation and Management: Oversee the deployment and optimization of advanced solutions to improve operational efficiency. This includes implementing self-service technologies for streamlined issue resolution and access to information, and optimizing service management platforms to enhance proactive support capabilities. Focus on developing intuitive collaboration tools and intranet solutions to facilitate seamless communication and teamwork.
  • Metrics and KPIs: Define and monitor KPIs to assess the impact and effectiveness of digital workplace initiatives, aligning them with organizational OKRs.
  • Continuous Improvement: Continuously optimize digital workplace processes guided by design thinking and user experience principles to enhance efficiency and effectiveness.


WHAT YOU’LL NEED TO BE SUCCESSFUL

  • Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related fields. A master’s degree is preferred.
  • Minimum of 15 years of proven leadership in the digital workplace or similar environments, fostering innovation, collaboration, and continuous learning.
  • Effective collaboration across diverse teams and stakeholders, managing complex projects aligned with organizational objectives.
  • Expertise in developing and executing comprehensive strategies using experience-led and design thinking approaches to enhance user experience and drive innovation.
  • Hands-on experience deploying and optimizing advanced technologies, including self-service solutions and service management platforms.
  • Strong analytical skills to define, monitor, and analyze KPIs, aligning with organizational OKRs to measure and communicate impact.
  • Proven ability to optimize digital workplace processes using design thinking principles, fostering efficiency and effectiveness.
  • Excellent verbal and written communication abilities, adept at engaging stakeholders at all levels.
  • Proficiency in project management methodologies, delivering projects on time and within budget.
  • Agile in adapting to technological changes, exploring and implementing innovative solutions in digital workplace environments.


#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

The base pay range for this position is only one element of a candidate’s total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate’s final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.

Base Pay Details
$184,400$298,300 USD

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

Internal Job Opportunities

Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board.

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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