Ask the CEO: A Customer Day Q&A with Tien Tzuo
Tien Tzuo
Welcome! We’re having an exciting Customer Day here at Zuora, gaining insights from the collective intelligence of our… Read More
Talking Leadership with IBM, Microsoft, and Coursera
Tien Tzuo
Last week I had the opportunity to participate in a great Fortune Executive Leadership Roundtable called “Capitalizing on the Subscription Economy.” It was hosted by… Read More
What Will Travel Look Like Next Year?
Tien Tzuo
Did you know that the largest evacuation effort of British citizens since Dunkirk happened just over a year ago? Over 150,000 British citizens were… Read More
Disruption & Transformation with Omar Abbosh
Tien Tzuo
This week I’m talking about disruption and transformation with Omar Abbosh, Corporate Vice President of Cross-Industry Solutions at Microsoft and Zuora’s newest board member. He… Read More
The Unbundling of the Automobile
Tien Tzuo
Appropriately enough, the first mobile phones were car phones. Lars Magnus Ericsson (yes, of that Ericsson) developed the first car phone prototype in… Read More
More Inclusive Economies
Tien Tzuo
This week I’m very happy to chat with Zuora’s new Chief Diversity Officer, Valerie Jackson. Valerie has been leading inclusion and talent initiatives in global… Read More
Q&A with Zuora Chief Diversity Officer Valerie Jackson
Tien Tzuo
Here at Zuora we believe that subscriptions and subscription platforms have the power to provide easier and more equitable access to products and services when… Read More
Twilio & Customer Signals
Tien Tzuo
Last week Twilio spent $3.2 billion in stock to buy Segment, an API platform that helps companies make sense of their customer data. Twilio wants… Read More
Why Disney’s Reorganization is a Lesson for Every Media Company
Tien Tzuo
About five years ago I bumped into Greg Hywood at the airport. Greg was then the CEO of Fairfax Media (which is now called Nine… Read More
Every Day is Prime Day
Tien Tzuo
Last week, Amazon announced that Prime Day this year will be October 13-14th, and the retail industry cheered. For those not following along, Amazon’s… Read More
Lessons from Quibi’s Streaming Service
Tien Tzuo
Six months after launching, Jeffrey Katzenberg’s short-form video streaming startup Quibi is now “exploring strategic options,” including a possible sale, according to the Wall… Read More
Fortune CONNECT with Alan Murray
Tien Tzuo
Alan Murray is the president and CEO of Fortune Media Group. He started his career as a cub reporter at the age of nine and… Read More
Apple One Steals the Show
Tien Tzuo
It sure seems like everyone is expecting me to comment on Apple this week. Happy to oblige! So what was the highlight of Tuesday’s virtual… Read More
B2B Pricing Strategies from the Subscribed Institute
Tien Tzuo
Pricing ambiguity is inherent to the subscription model. This can be either empowering or paralyzing. There’s a lot of pressure not to mess it up. Read More
The 40-Year College
Tien Tzuo
Welcome to the weirdest back-to-school season of our lifetimes. If the current crisis is forcing us to rethink the ways we teach our young people,… Read More
Getting IoT Right: A Conversation with Honeywell’s Usman Shuja
Tien Tzuo
While GE Digital’s struggles with IoT services generated headlines, one company quietly executed on digital transformation. That company? Honeywell. In recent… Read More
SaaS Origin Stories: An Interview with Legendary CFO Steve Cakebread
Tien Tzuo
Steve Cakebread is the “OG” SaaS CFO. The man who took Salesforce, Pandora and Yext public is also the author of the upcoming “The… Read More
The Subscription Economy Comes to Government
Tien Tzuo
“Citizens tend to think of government as a kind of vending machine. They put in taxes and get out services that governments provide. However, this… Read More
Video Games & Subscriptions: A Conversation with Xbox’s Sarah Bond
Tien Tzuo
Zuora’s newest board member Sarah Bond leads Microsoft’s Gaming Ecosystem organization, an integrated engineering and business unit. Her team’s mission is to empower game creators… Read More
Do You Trust Twitter Enough To Subscribe?
Tien Tzuo
Are you a Twitter user? Congratulations! Not only are you making the company around $50 a year from its advertising business, but you’re also… Read More
The New Back Office: A Conversation with Megan Murray of eMoney & Fidelity
Tien Tzuo
Our ongoing CFO series continues with an interview with Megan Murray, Head of Finance at eMoney, a financial planning platform for financial advisors and firms. Read More
The Adobe Story: A CFO Discussion with Mark Garrett
Tien Tzuo
This is the first in a two-part interview series with Mark Garrett, the legendary ex-CFO of Adobe. Under his guidance as Executive Vice President and… Read More
Freemium or Free Trial: We Have a Winner!
Tien Tzuo
Quick, what’s your immediate answer to the following question: In order to attract new subscribers, should a subscription business offer them unlimited access to a… Read More
The Agile CFO: A Conversation with Todd McElhatton
Tien Tzuo
Over the next several weeks, I’ll be talking with some CFOs that I admire about the massive disruption happening in finance departments today. I’m kicking… Read More
Do We Really Need CFOs?
Tien Tzuo
Let me begin this week’s newsletter by stating for the record that I think most CFOs are fine people. They are responsible and detail-oriented. Lots… Read More
Netflix Marks a Turning Point in the Subscription Economy Again
Tien Tzuo
This is a story that begins with Charles Darwin’s grandfather. He was an Englishman named Josiah Wedgwood, and he was one of the wealthiest entrepreneurs… Read More
Voices Against Injustice
Tien Tzuo
The Subscribed Weekly newsletter is about the future, and one thing we can all agree on is a future where injustice no longer exists. That’s… Read More
Fender Plays at Home
Tien Tzuo
Everyone knows Fender. They make amazing guitars, amplifiers and more. They also have a popular digital learning program called Fender Play, and judging from responses,… Read More
COVID-19 is the Best Thing to Happen to Retail
Tien Tzuo
It’s a deathwatch for retailers. In just the last few weeks, we lost J. Crew, Neiman Marcus, and J.C. Penney. The National… Read More
Telemedicine in the Time of COVID-19: Savia Doubles Down on Relationships
Tien Tzuo
The current crisis is a massive forcing function, making us re-evaluate most (if not all) of the products and services in our lives. Last week… Read More
HP is Doubling Down on Customer Relationships with Subscriptions
Tien Tzuo
“Companies are reimagining the products and services they offer — rethinking their roles within their own industries, and outside of them as well,” says Kevin… Read More
7 Responses to COVID-19: Doubling Down on Relationships
Tien Tzuo
If you’re a subscription business that has avoided the worst of the crisis so far, the two most important assets you have right now are… Read More
Subscription Businesses Prove Their Resilience (Surprise, Surprise)
Tien Tzuo
This is the worst financial crisis since the Great Depression. Every sector of the economy is being hit, and technology is no exception. An online… Read More
How Publishing is Doubling Down on Relationships
Tien Tzuo
Across the board, digital media companies have seen a sharp spike in engagement and subscriptions over the past month, and traffic to local news sites… Read More
Subscription Giving: NonProfits Double Down on Relationships
Tien Tzuo
A Conversation with Bill Strathmann of Network for Good Nonprofits are clearly facing some steep challenges during the COVID-19 crisis. Even during good times, around… Read More
How One Subscription Coffee Company is Doubling Down on Relationships
Tien Tzuo
It sounds like last week’s post resonated with lots of people, so I thought I’d spend the next few weeks exploring how different subscription… Read More
Now is the Time to Double Down on Relationships
Tien Tzuo
It’s a stressful time, to be sure. What’s most top of mind right now is keeping each other safe, and doing our part to avoid… Read More
Three Things to Get Right When Monetizing IoT
Tien Tzuo
IoT is exploding. The Economist Intelligence Unit just released its latest IoT Business Index, and it’s worth a look. They interviewed 825 business executives… Read More
Book Review: Fighting Churn with Data
Tien Tzuo
Zuora’s Chief Data Scientist Carl Gold has written a great new book called “Fighting Churn with Data.” It’s a must-read for subscription businesses, and… Read More
Finance is the Next to Fall
Tien Tzuo
Fintech is on fire these days. Morgan Stanley just bought E-Trade for $13 billion. Intuit bought Credit Karma for $7.1 billion. Visa bought Plaid for… Read More
What WeWork Got Right
Tien Tzuo
Last week, I joined my fellow ZEOs at Zuora to celebrate our new HQ. It’s a really exciting time. We’ve got a great new building… Read More
Netflix, the New York Times & the Evils of Advertising
Tien Tzuo
In the 1970s the average U.S consumer was exposed to about 500 ads a day. Today that number is around 5,000. Ads are everywhere,… Read More
2022: The Last Year of Television?
Tien Tzuo
Last week’s Super Bowl was a huge ratings success: just over 102 million viewers watched the Chiefs beat the 49ers. That made it the 10th… Read More
Five Ways to Monetize IoT & Connected Devices
Tien Tzuo
Readers of Subscribed and this newsletter know that I’m a big believer in the future of connected devices and their potential to transform and… Read More
GDP and the Subscription Economy
Tien Tzuo
The technology stories coming out of this week’s World Economic Forum’s event in Davos share a common theme, one of anxiety. As technology continues to… Read More
How to Raise Your Prices
Tien Tzuo
With all the talk of video streaming, a recent headline caught my eye the other day: “Matchroom’s Eddie Hearn Wants DAZN To Double Its… Read More
Amazon, FedEx & the Customer-Focused Company
Tien Tzuo
Happy New Year! Are you still digging your way out of a pile of cardboard boxes? It’s not just you — over 2.75 billion packages… Read More
Ford, Daimler, and Toyota take over CES
Tien Tzuo
Remember when CES used to be about nifty gadgets? Curved televisions, robot dogs, tiny drones that fit in your pocket. These days, however,… Read More
Coke’s New Subscription Signals the End of Advertising
Tien Tzuo
Any self-respecting professional the advertising industry should know the answer to the following question: What is the most popular and successful TV ad of all… Read More
Do Connected Devices Dream of Electric Sheep?
Tien Tzuo
CES is just around the corner! Soon, we can look forward to a flurry of announcements about new connected devices: televisions, wearables, appliances, cars, you… Read More
Black Friday & The Death of Retail
Tien Tzuo
The silly season of retail is upon us. Last week was the biggest Black Friday ever, and continues to be the busiest shopping day… Read More
Satya Swallows the Fish
Tien Tzuo
Satya Nadella was recently named Fortune’s Businessperson of the Year. It’s well deserved. I’m old enough to remember Microsoft as being sort of like… Read More
Usership Saves the World
Tien Tzuo
In the fire department of Livermore, California, there is a light bulb that has been burning since 1901. Yes, that’s over 100 years that the… Read More
The Digital Future of Farming: Could This Mean the End of World Hunger?
Tien Tzuo
Source: www.worldometers.info/world-population This is a pretty remarkable graph. It depicts the growth of the world’s population since roughly 200 AD. Talk about hockey… Read More
How Much Is An Active User Worth? Lessons from the Sale of Fitbit
Tien Tzuo
Google just bought Fitbit for $2.1 billion, and the press seems to hate the deal. Judging from what I’ve read, here are the main reasons:… Read More
Disney Versus Apple: Who Has The Upper Hand In The Streaming Wars?
Tien Tzuo
The Battle of the Plus Signs is here! Apple TV+ launched on Friday, and Disney+ is arriving in a couple of weeks, reshaping… Read More
How Brands Succeed or Fail
Tien Tzuo
Last week, Charles Trevail, CEO of Interbrand, sent me their list of the top 100 global brands of 2019. This is a company that… Read More
It’s Not About The Box
Tien Tzuo
I love Sonos. I’ve had their speakers for years — they sound great, they sync well, and they’re affordable. Sonos taught everyone that you don’t… Read More
Whirlpool, the 108-Year-Old Startup
Tien Tzuo
Quick – when you think of Whirlpool, what’s the first thing that pops into your mind? Probably a bunch of appliances, right? Most of us… Read More
Banks: The Thrill is Gone
Tien Tzuo
How would you describe your relationship with your bank? Is it full of engagement and discovery? Probably not. In fact, most of us are stuck… Read More
When Is A Car Not A Car?
Tien Tzuo
Last summer several Japanese car-sharing services (think the “Uber of Japan”) shared the same interesting problem. After checking mileage records, they noticed that almost one… Read More
A Different Kind of Apple
Tien Tzuo
If you’re an Apple fan, or even just a casual observer, you’ve probably noticed that their keynotes are different these days. There’s rarely any new… Read More
The Future of Fitness
Tien Tzuo
If you had $100 to spend on personal fitness every month, how would you spend it? Historically, the toughest decision would be which gym to… Read More
The End of Payments
Tien Tzuo
Apple’s new credit card launched last week. It’s a joint venture with Mastercard and Goldman Sachs. Pros: It gives you cash back on Apple… Read More
When Will Retail Fight Back?
Tien Tzuo
Zuora CEO Tien Tzuo offers insight into the latest explosion of subscriptions in retail, and what it means for the industry. Read More
The Sneaker Wars Come to the Subscription Economy
Tien Tzuo
Zuora CEO Tien Tzuo weighs in on Nike's new subscription service. Read More
Why gaming is ditching Hollywood for Silicon Valley
Tien Tzuo
Zuora CEO Tien Tzuo on how the gaming industry is moving to a subscription model. Read More
Sprint, T-Mobile & The End of Phones
Tien Tzuo
Sprint and T-Mobile got the go-ahead from the government to merge last week. The third and fourth largest cell phone companies in the country are… Read More
Ikea Is Betting Millennials Would Rather Rent Furniture Than Own It
Tien Tzuo
"Ikea embracing the subscription model is a significant wake-up call for the rest of the furniture industry", says Zuora CEO Tien Tzuo in this Barron's article. Read More
The “Cancel My Subscription” Bill (California Senate Bill 313) Is Great News for Subscription Businesses
Tien Tzuo
Find out why California Senate Bill 313 -- a bill that makes it much simpler and easier for consumers to cancel their subscription services -- is the best thing that could happen to subscription businesses! Read More
Subscribed: Why the Subscription Model Will Be Your Company’s Future — and What to Do About It
Tien Tzuo
Zuora CEO Tien Tzuo introduces his new book Subscribed: Why the Subscription Model Will Be Your Company's Future -- and What to Do About It. What is this business model shift, and how can you prepare for it? Read More
Thank You and Congratulations
Tien Tzuo
Today Zuora is a public company on the NYSE, trading under the symbol ZUO. Thank you to all our employees, customers, and partners. Read More
Tien’s Subscribed Keynote Message: Introducing Zuora Central
Tien Tzuo
After hearing some fantastic enterprise transformation stories from Caterpillar, GE and Ford at our Subscribed 17 Keynote, this morning I was very happy to announce… Read More
Why Is PTC’s Stock Up 85 Percent This Year?
Tien Tzuo
PTC is in the midst of a near-flawless transition to SaaS. Tien Tzuo, CEO of Zuora, deconstructs their recent financial performance to see what we can learn Read More
Zuora to Acquire Leeyo: Some Thoughts from Tien
Tien Tzuo
Hi, I have some exciting news to share. Today we proudly announced that Zuora has signed a definitive agreement to acquire Leeyo Software Inc., the… Read More
Why Are Newspaper Subscriptions on the Rise? (Hint — It’s Not All Trump)
Tien Tzuo
So much for the death of the newspaper industry. A recent Nielsen Scarborough Study found that more than 169 million… Read More
Why Millennials Actually Want More Feedback at Work
Tien Tzuo
Zuora CEO Tien Tzuo on why It’s essential to understand what millennials are looking for, and then build these principles into foundation of your company. Read More
8 Subscription Economy Predictions for 2017
Tien Tzuo
Zuora CEO Tien Tzuo's predictions for 2017! Read More
Wanna sell across the ocean? 4 things to do if you want to launch a truly global start-up
Tien Tzuo
Zuora CEO Tien Tzuo on the top four imperatives for launching a truly global start-up. Read More
How To Be Like Benioff: 4 Startup Lessons From The Early Days Of Salesforce
Tien Tzuo
Tien Tzuo, CEO of Zuora on the lessons he learnt from working with Marc Benioff. Tzuo was the eleventh hire at Salesforce.Com and its first CMO. Read More
Uber’s $2.4 billion strategy — and it’s not self-driving cars
Tien Tzuo
Uber subscription service is ultimately going to resolve it's $2.4 billion burn problem. Read More
To compete with Amazon, Walmart should cut itself in half
Tien Tzuo
A world without Walmart is now not only possible, but likely, unless it makes some big moves soon. Read More
The VCR Just Died A Sad, Lonely Death. The Product Era Is Next.
Tien Tzuo
Could VCR companies have taken a different course and still be relevant today? Could Funai have been today’s Netflix? Read More
Meet the New Apple Tax, Same as the Old Apple Tax
Tien Tzuo
Here’s the good news: The famous “Apple Tax” is dropping to 15% after one year, and developers can finally offer subscriptions. Here’s the bad… Read More
Subscribed Keynote Address: The Eighty Trillion Dollar Jump Ball
Tien Tzuo
Watch the full video of our Subscribed 16 Keynote address or read on for a summary. A century ago, the world was facing the… Read More
A Top Platform. Spectacular Growth. And We’re Not Stopping There.
Tien Tzuo
I am very proud to announce that Zuora has been named a leader by independent analyst firm Forrester Research in “The Forrester… Read More
The Financial Times and Paywall 2.0
Tien Tzuo
Last week, the New Yorker ran a feature with quite a prophetic title – TheFinancial Times and the Future of Journalism. Read More
What Salesforce.com’s Ascent to Ten Billion Means for The Subscription Economy
Tien Tzuo
Salesforce.com is going to become the first pure Software-as-a-Service (SaaS) company to achieve a recurring revenue run rate of $10 billion dollars. Read More
Zuora CEO Tien Tzuo Talks Subscriptions with Jim Cramer of “Mad Money”
Tien Tzuo
Watch now or read below for a full transcript of Zuora CEO Tien Tzuo in conversation with Jim Kramer on “Mad Money:” Jim: … Read More
Webinar: How to Build a Billion Dollar Run Rate
Tien Tzuo
Webinar – Tuesday June 30, 2015 @ 11:00a PT/2:00p ET “How do you build a billion-dollar business?” I get asked this question a lot,… Read More
Why The Cord-Cutters Are Saving The Cable Industry
Tien Tzuo
Cord-cutting may be the best thing that has ever happened to the cable industry. That might sound like counterintuitive assertion right now (a Google search… Read More
The Best 183 Words on IOT You’ll Read This Month
Tien Tzuo
There’s a lot of hype around IOT. A lot of statistics. Big companies like Cisco, Goldman Sachs and Intel are are putting a lot of… Read More
3 Questions: Tien Tzuo on Connected Cars
Tien Tzuo
1 to 1 Media recently interviewed Zuora CEO Tien Tzuo about his thoughts on the connected car industry. What would be the ideal connected… Read More
Why Today’s Automobile Industry Looks A Lot Like IBM in 1985
Tien Tzuo
With the number of mobile phone subscriptions shortly expected to exceed the total global population, what is the next great connected device going to look… Read More
What Was The First Book You Ever Bought on Amazon?
Tien Tzuo
Here’s a fun question: What was the first book you ever bought on Amazon? It’s sitting right there, on the first page of your order… Read More
6 Questions for the Connected Car Industry
Tien Tzuo
We all know the statistics – Gartner predicts that there will be 250 million connected cars on the road by 2020. That means one in… Read More
What’s Next For Box?
Tien Tzuo
Box enjoyed a very successful IPO last month, raising around $175 million despite a lot of ridiculous nay-saying about its growth strategy. I have defended… Read More
7 Predictions for Smarter Connected Cars
Tien Tzuo
What’s the difference between a technically connected car and a truly connected driver? That’s the $250 billion question facing the auto industry right now. Connected… Read More
Letter from our CEO: The World Subscribed is a Brave New World
Tien Tzuo
By Tien Tzuo, CEO Six years ago, we introduced an exciting new vision of a world subscribed. A vision where… Read More
A Connected App Strategy Leads To Stronger Customer Relationships
Tien Tzuo
In Consumerization of IT, connected, integrated third party SaaS and mobile business applications grow in hubs for customer relationships, reach, adoption. Read More
The Fancy Leads Return to Relationships
Tien Tzuo
By Tien Tzuo, CEO The Internet is breaking down barriers between people. Who would have imagined 10 years ago that,… Read More
Washington Post Should Know Paywall Not Enough
Tien Tzuo
By Tien Tzuo, CEO The Washington Post, one of the last holdouts of the old free model, has announced… Read More
Pandora & Subscriptions: Should’ve, Would’ve, Could’ve
Tien Tzuo
By Tien Tzuo, CEO Pandora has had a rough quarter. The popular music streaming service has seen its finances dissected… Read More
We Called It: BMW Embraces Subscription Model, Tries to Race Past ZipCar
Tien Tzuo
By Tien Tzuo, CEO In June 2010, we talked about how BMW really needed to be more like… Read More
Top 10 Reasons You Should Attend Subscribed 2012
Tien Tzuo
By Tien Tzuo, CEO We are less than one week away from our first annual Subscribed conference. Between the… Read More
Yahoo! for Scott Thompson: The Right Pick to Save the Company
Tien Tzuo
by Tien Tzuo Congratulations to Scott Thompson on being named the new CEO at Yahoo. Scott was one of Zuora’s inaugural board members, and… Read More
Publishers Say No to Apple: The Revolution Starts Now
Tien Tzuo
by Tien Tzuo Paidcontent posted an interesting update last week to Apple’s iTunes App Store saga. Back in June, when the… Read More
Free is Toast
Tien Tzuo
by Tien Tzuo For years, consumers have enjoyed access to a world of free online content. Some industry experts thought the model would somehow… Read More
Apple Blinks on Subscriptions
Tien Tzuo
by Tien Tzuo As was widely reported late last week, Apple quietly changed some of its draconian Subscription Service policies right… Read More
LinkedIn’s IPO – Wall Street Loves the Subscription Economy
Tien Tzuo
by Tien Tzuo The tech IPO market is back, and more and more Wall Street is favoring the Subscription Economy business models. Two of… Read More
Congrats to The New York Times: A Subscription Economy Case Study
Tien Tzuo
by Tien Tzuo During its Q1 earnings call last week, The New York Times reported that it had attracted more than 100,000 digital subscribers… Read More
The Future of Hardware Leads to the Subscription Economy
Tien Tzuo
by Tien Tzuo Om Malik had a great post last week entitled, “Why the Future of Hardware Is Services.” He discusses… Read More
The iPad 2 and the End of Publishing as We Know It
Tien Tzuo
by Tien Tzuo I love apple products. Those of you that know me know I’m a big iPad and Mac fan. At the risk… Read More
Google One Pass: Overnight the Subscription Economy Explodes
Tien Tzuo
by Tien Tzuo This week may go down in history is one of the key turning points in the evolution of the Subscription… Read More
Apple’s Subscription Service and the Arrival of the Subscription Economy
Tien Tzuo
by Tien Tzuo For the last three years, I’ve been talking and writing about the coming Subscription Economy to everyone from straight-up believers… Read More
The Building of the Next Great Enterprise Software Company
Tien Tzuo
by Tien Tzuo This morning brought yet another milestone for Zuora as we announced our Series C round of funding. The $20 million we… Read More
Subscriptions in the Mirror Are Closer Than They Appear
Tien Tzuo
by Tien Tzuo VentureBeat recently asked me to provide a C-level briefing on the shift to the Subscription Economy which… Read More
Congratulations to ZipCar: Another Billion Dollar Subscription Economy in the Making
Tien Tzuo
by Tien Tzuo Our regular blog readers know we are a big fan of Zipcar. Why? Because we believe they are a poster child… Read More
Our First $1 Billion Quarter
Tien Tzuo
by Tien Tzuo This morning, we announced that we signed up over $1 billion in contracted annual subscription revenue in our first quarter, which… Read More
Could Subscriptions Save the Online Publishing Industry?
Tien Tzuo
by Tien Tzuo There’s some irony to the fact that the publishers of the Wall Street Journal made waves this week by… Read More
Subscription Revenue Models Take Center Stage
Tien Tzuo
by Tien Tzuo Open Table’s success is a feather in the cap of subscription businesses and tangible proof that ad-driven revenue models are rusting. Read More
Will the Public Sector Embrace Cloud Computing?
Tien Tzuo
by Tien Tzuo Recently, I came across an interesting headline in the Washington Post, “Government Turns Again To Cloud Computing”. The… Read More
Subscription Management Leader Zuora Wins ‘Best In Show’ at Under the Radar
Tien Tzuo
by Tien Tzuo Last week was quite a week for Zuora. First, we announced that we’ve signed more than 100… Read More
Zuora Announces Z-Billing 2.0—Subscription Billing Now Comes with Sales Tax Software
Tien Tzuo
by Tien Tzuo There’s been a lot of talk about taxes in the news recently – from last week’s ‘tea party… Read More
The Open Cloud Manifesto
Tien Tzuo
by Tien Tzuo We’ve seen a lot of coverage this week about IBM’s Open Cloud Manifesto. IBM’s position is interesting… Read More
Monetize Facebook Apps with Z-Commerce for Facebook: Subscribe, Don’t Advertise
Tien Tzuo
by Tien Tzuo This week, we’re in Palm Springs at the DEMO 2009 event to launch our latest product, Z-Commerce for Facebook and our… Read More
Three Keys to SaaS Billing Success
Tien Tzuo
Subscription businesses are truly different from traditional businesses. And that comes right down to the metrics you use to run the business. Read More
The Business Cloud: Powered by the Z-Commerce Platform
Tien Tzuo
by Tien Tzuo We’re starting off 2009 with a bang. Today, we are launching our fourth and – in my opinion – our… Read More
Better Place to Offer Electric Car Subscription Service
Tien Tzuo
by Tien Tzuo As many of our blog readers know, I’m an avid New York Times reader. In Tuesday’s issue, I read an… Read More
Vivendi Outperforms Rivals With Subscription Model
Tien Tzuo
by Tien Tzuo Here’s an interesting article on Vivendi that I read this weekend, from the Wall Street Journal. WSJ.com is a paid subscription… Read More
Reflections on Dreamforces Past and Present
Tien Tzuo
by Tien Tzuo It’s the second day here at Dreamforce for Zuora, and the entire team is charged up from all the… Read More
Zuora + Google: Living the Subscription Dream
Tien Tzuo
by Tien Tzuo As our readers know, we believe the world is moving towards subscription services. That’s why when we started the… Read More
The Pending Convergence of Commerce and Apps (oh, and also the launch of Zuora’s 2nd product)
Tien Tzuo
by Tien Tzuo We’ve had a busy summer here at Zuora. In May, we launched our first product, Billing. In… Read More
Looking Beyond SaaS – What’s in Store for Silicon Valley?
Tien Tzuo
by Tien Tzuo Robert Scoble was in our office on Monday. What a way to start the week, eh? We were… Read More
Are Subscriptions The Light in This Dark Tunnel?
Tien Tzuo
by Tien Tzuo It’s hard not to feel great concern over what’s happening on Wall Street. Entire banks are going under,… Read More
PayPal’s Scott Thompson Joins Zuora’s Board
Tien Tzuo
by Tien Tzuo Some of our regular readers may have seen the news this morning — we’re very excited here at Zuora to announce… Read More
Tien’s Top Five – Innovative Subscription Businesses
Tien Tzuo
by Tien Tzuo We’ve talked about Netflix, Zipcar, and of course salesforce.com and WebEx – the big ones. But here are five subscription businesses… Read More
What’s Your Pricing Strategy, Part 2
Tien Tzuo
by Tien Tzuo In a recent blog entry, we talked about how subscription businesses can use pricing models as a… Read More
What’s Your Pricing Strategy, Part I
Tien Tzuo
by Tien Tzuo We’ve talked a lot about how running a subscription business is different, and how flexibility in pricing and packaging is important… Read More
RedHat spending $20 Million to Manage Subscription Billing
Tien Tzuo
by Tien Tzuo I recently attended the Pacific Crest 10th Annual Technology Leadership Forum in Vail, Colorado, a fantastic event where… Read More
Live from the Stanford AlwaysOn Summit
Tien Tzuo
by Tien Tzuo I was thrilled to have the opportunity to speak on the “Will the next salesforce.com please stand up”… Read More
Oh the pain — Product based billing systems in a subscription world
Tien Tzuo
by Tien Tzuo One word that surfaces often in conversations we’re having with companies is “pain.” The pain of managing all of those spreadsheets. Read More
Recurring Billing and the Investment Community
Tien Tzuo
by Tien Tzuo We’ve been touting the benefits of the subscription model to business owners and customers, but one audience we’ve left out is… Read More
The On-demand Economy
Tien Tzuo
by Tien Tzuo We had an article in the TheDeal.com last week and the same day I read a really interesting… Read More
Pricing & Packaging in a Subscription World
Tien Tzuo
by Tien Tzuo In this blog, we often contrast the product world, where you purchase items, with the subscription world, where you subscribe to… Read More
We launched Z-Billing at the SIIA NetGain event today
Tien Tzuo
by Tien Tzuo It’s a big day for everyone at Zuora! After a year in design and development. I’m very excited to announce the… Read More
Don’t Buy, Subscribe: Are subscriptions the future of the economy?
Tien Tzuo
by Tien Tzuo, Founder and CEO of Zuora When we founded salesforce.com almost a decade ago, we thought we were only inventing a new technology… Read More
