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Zuora and Avalara Expand Partnership with an Integrated E-Invoicing Solution for Modern Business

REDWOOD CITY, Calif., November 15, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today expanded its partnership with Avalara, Inc., a leading provider of cloud-based tax compliance automation for organizations of all sizes, which will provide Zuora customers with access to Avalara E-Invoicing and Live Reporting.

Countries around the world continue to adopt e-invoicing mandates as well as additional digital reporting requirements, such as live reporting of invoice data and e-reporting of international sales and purchases. But compliance is often complex and costly, as timelines and regulations vary by country. The expanded partnership between Zuora and Avalara will help equip companies to meet these requirements with an integrated solution.

“Zuora’s partnership with Avalara arms modern businesses with the technology necessary today to pursue recurring growth on a global scale,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now, our joint customers will be able to meet varying e-invoicing and live reporting requirements through Zuora.”

With Avalara E-Invoicing and Live Reporting, Zuora customers will be able to:

  • Set up global e-invoicing capabilities: Zuora customers can set up Avalara E-Invoicing and Live Reporting, set up their credentials, and configure it based on their reporting needs.
  • Access e-invoice exchange networks and government platforms: Businesses can connect to national and international networks as well as government e-invoicing platforms.
  • Support e-invoicing models by country or region: Connect to Avalara’s global API to fulfill e-invoicing mandates, including digital signatures, QR codes, digital archiving, and tax authority clearance and approvals.
  • Monitor the status of e-invoices: Monitor the status of all their e-invoices from a single reporting console, providing real-time visibility on the life cycle of the e-invoice and any messages or errors returned by tax authorities.
  • Set up archiving: Archive e-invoices to comply with data localization, security, and retention policies.

“Today’s announcement enables Zuora customers to meet evolving requirements with Avalara’s leading e-invoicing technology,” said Meg Higgins, SVP of Global Partners at Avalara. “Together, we’re empowering companies to expand globally while mitigating compliance barriers to entry.”

Zuora also provides out-of-the-box Peppol data export, which can be used to submit e-invoices through a Zuora workflow to the Peppol e-invoicing network. 

Avalara’s integrated e-invoicing solution will be available through Zuora starting in early 2024. Avalara is a certified and accredited Peppol service provider in Europe, Australia, New Zealand and Japan. To learn more about e-invoicing through Avalara and Zuora, please visit here

About Avalara

Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to improve your compliance journey.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

 

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits, release and availability of Alavara’s integrated e-invoicing solution on Zuora’s platform. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on September 6, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. 

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

November 15, 2023
Zuora Partners with Sovos to Help Global Businesses Meet E-Invoicing Mandates

Zuora Becomes a Sovos Certified Compliance Partner

REDWOOD CITY, Calif. and PARIS, October 19, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect Paris announced a partnership with Sovos, a global compliance technology solutions and services provider, to help global businesses meet electronic invoicing (e-invoicing) mandates directly through Zuora.

As tax reform becomes more extensive around the world, numerous countries have adopted or are planning adoption of global e-invoicing mandates. But companies often struggle to comply with fast-approaching standards, as requirements vary by country and mandate timelines differ. Those that fail to meet government requirements can face regulatory fees and consequences, including potential lost revenue if they lose approval or licensure to conduct business in certain regions. 

Without the right solution, e-invoicing compliance often makes the invoicing process manual, and building custom connections to e-invoicing networks requires substantial IT resources and infrastructure. In partnership with Sovos, Zuora now provides a pre-integrated, automated e-invoicing solution that works directly with its recurring billing.

As part of this partnership, Zuora also joins the Sovos Certified Compliance Program, an innovative program that enables transaction management platforms providers to leverage Sovos’ industry-leading e-invoicing compliance portfolio through certified integrations to solve critical customer compliance requirements wherever they are. 

“By streamlining the process to meet e-invoicing mandates, Zuora’s partnership with Sovos will enable companies to focus on global expansion and driving recurring growth,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now with Zuora, modern businesses can leverage critical data already available in their modern billing system to reduce complexity and meet e-invoicing mandates with one solution.”

The new partnership with Sovos enables Zuora customers to:

  • Leverage an out-of-the-box solution to address local e-invoicing regulations
  • Meet compliance through country-specific templates, tax management reports and e-invoice archiving capabilities
  • Simplify operations by automatically passing billing information from Zuora to Sovos to generate e-invoices 
  • Easily expand into new markets with a pre-integrated e-invoicing solution, and leverage Zuora’s existing 40+ pre-integrated payment gateways and multi-currency support

“As a strategic Sovos Certified Compliance Program partner, Zuora is the first in the transaction management category to provide its customers with access to a global, 360° compliance solution,” said Alice Katwan, President of Revenue at Sovos. “With the compliance capabilities and coverage provided through our partnership, Zuora’s customers are set to meet today’s international tax requirements, as well any changing regulations in the future.”

In addition to the Sovos partnership, Zuora also provides out-of-the-box PEPPOL data export, which can be used to submit e-invoices through a Zuora workflow to the PEPPOL e-invoicing network. 

To learn more about e-invoicing through Zuora and Sovos, please visit here.

About Sovos

Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of the automated e-invoicing solution. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent that this press release also includes market data and certain other statistical information, that information is based on estimates, forecasts, projections, or similar methodologies, and is inherently subject to uncertainties, and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 19, 2023
Introducing the Extension Studio: Quickly Extend Zuora and Adapt to Business Changes

New release lets Power Admins extend Zuora for any last-mile use case

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced the Extension Studio to make it easier than ever to extend Zuora® for unique and changing business requirements. With drag-and-drop capabilities, Zuora’s Extension Studio empowers admins to configure unique use cases and change monetization processes quickly within Zuora. 

Process changes and evolving business requirements are inevitable as companies react to market conditions and adopt new ways to monetize. These requirements are often unique to each company and frequently demand substantial IT and implementation partner investments, and can make agility difficult. With a collection of productized components, Zuora’s Extension Studio enables customers to add new functionality to Zuora’s core applications and extend Zuora’s powerful, out-of-the-box functionality with minimal IT support. Power Admins can now quickly adapt to business changes by configuring custom business logic, objects, events, business process flows, user interface (UI) pages and more in the Extension Studio. 

“At Zuora, our focus has always been on providing modern businesses the tools they need to adapt and thrive in an ever-evolving market where agility is paramount. And we know one size does not fit all,” said Shakir Karim, Vice President, Product Management, Platform at Zuora. “With the launch of the Extension Studio, we’re putting the power of customization into the hands of admins, shaping how they use Zuora for their changing needs and staying ahead of the curve.” 

With Zuora Extension Studio, customers can now leverage:

  • A design studio, which offers Power Admins a graphical user interface to automate processes without coding
  • A point-and-click rules builder to configure validations, record states and action triggers supporting real-time, client-defined order orchestration processes
  • In-app action buttons like approvals, refunds, subscription pause and resume, and resend email notifications
  • A configurable UI builder to modify the Zuora user interface for varying business needs

Extension Studio will be available starting in early 2024. To learn more about the Zuora Platform, please visit here

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Extension Studio. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent this press release also includes market data and certain other statistical information, information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora for Consumption Expands with a Native Mediation Engine to Accelerate Growth through Consumption Pricing

New capabilities provide agility and insights to power consumption-based models 

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London expanded Zuora® for Consumption with a native Mediation Engine. Zuora for Consumption provides a holistic solution to scale consumption-based offerings, helping companies price on different models, meter raw usage events across devices and services, inform customers of consumption in near real-time and is purpose-built to recognize revenue for consumption.

New technology and fierce competition are compelling businesses to monetize their products in new ways, with a significant shift toward consumption-based models. According to new research from Zuora’s Subscribed Institute and Boston Consulting Group (BCG), nearly half (46%) of companies analyzed implemented some form of consumption-based pricing in the last three years, and hybrid consumption models, businesses that drive both recurring and usage revenue, increased almost 3X (from 9% to 26%) between 2020 and 2022. New technology, including the explosion of artificial intelligence (AI) and the Internet of Things (IoT) is also expected to drive adoption of consumption-based models. 

However, identifying the right consumption-based model often takes iteration. It’s important for companies to be able to adapt as customers’ needs and economic conditions change to create ongoing value and predictability. While tracking consumption produces a wealth of data on how a product is used, translating this unpredictable raw usage into the right pricing model can be challenging and complex. With Zuora’s Mediation Engine, companies can now create flexible meters and consolidate usage data, unlocking new customer insights to rapidly experiment with pricing and better align with customer value.

“Modern businesses are driving recurring growth through a deep understanding of how subscribers consume their products,” said Kyle Kolich, Vice President, Product Management, Billing at Zuora. “Zuora’s new native Mediation Engine helps make this possible, integrating metering capabilities and pricing recommendations that improve consumption visibility, accelerate growth and even identify future opportunities to monetize.”

Part of Zuora for Consumption, the new Mediation Engine includes:

  • Ability to ingest raw usage data at 200k events per second
  • Out-of-the-box metering components to aggregate, enrich and transform event data through a drag-and-drop user interface (UI)
  • Ability to apply custom, proprietary logic to meters
  • Auditable usage recording tracking throughout rating, billing and revenue recognition

To learn more about Zuora for Consumption, please visit here.

Customer & Analyst Quotes

“Constantly evolving industry trends mean we are always thinking about our pricing, how we present offers, and the data points we want to collect and make decisions on. More than 90% of leading companies in 12 industrial sectors rely on AVEVA’s software solutions to help them design, build, operate, and optimize their plants and facilities. Adding Zuora for Consumption within our AVEVA CONNECT platform will give our customers critical visibility into their consumption habits, allowing us to provide transparency and deliver value as we iterate over time,” said Kevin Cornwall, CIO at AVEVA. “Zuora’s unique, end-to-end solution also helps us simplify the complex revenue recognition and compliance involved in consumption monetization.”

Recent IDC research found that while 42% of companies already have a consumption billing solution, it is inadequate for their future needs,” said Mark Thomason, Research Director for Digital Business Models and Monetization at IDC. “The new Mediation Engine in Zuora for Consumption enables customers to easily import, clean, and transform high-volume, raw consumption data so that consumption can be flexibly rated for any type of pricing scheme with a drag and drop interface.”

“With its new Mediation Engine and the ability to monetize consumption, subscription and one-time transactions together, Zuora is providing the revenue platform of tomorrow and powering businesses with complex consumption-based models,” said Stephen Hurrell, Vice President and Research Director in the Office of Revenue at Ventana Research.

About Zuora, Inc. 

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Mediation Engine. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: Zuora Financial

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora Continues Innovation for All Industries, Announcing Industry Benchmarks in Zephr

Zephr surfaces consumption, transactional and subscriber data for segmentation and benchmarking

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced a new Zephr capability, Subscriber IQ, which helps Product and Growth teams glean valuable subscriber insights through a connected view of subscribers combined with industry benchmarks, driving conversion and retention. With Zephr, companies across industries including Media, Saas, Gaming, Fitness and Hospitality are able to identify opportunities to expand customer lifetime value.

Today’s competitive landscape requires modern businesses to establish and nurture customer relationships over time. But doing this requires a deep understanding of subscribers, and quality insights have traditionally been difficult and time-consuming to leverage. With a connected view of subscribers across their consumption, transactional and demographic data, Zephr’s Subscriber IQ module provides modern businesses with a much richer understanding of each subscriber. New dynamic subscriber segments and industry benchmarks apply the extensive findings of Zuora’s dedicated think tank, the Subscribed Institute, and over 15 years of aggregated and anonymized subscriber data, to fuel growth directly within the Zuora® platform.

“Zuora has over 15 years of experience and insights spanning 500 million end-subscribers, across multiple industries, and over 3 billion invoices and payment transactions. All of this data, every subscription, amendment and cancellation can be harnessed to provide our customers with world-leading benchmarking and analysis, such as our long-standing Subscription Economy Index™. Now, we are making these insights available in our products for the first time,” said Amy Konary, Founder and Senior Vice President of the Subscribed Institute at Zuora.

Zephr’s Subscriber IQ module provides:

  • A connected view of subscribers, including transaction history, product consumption, demographics and more for an unprecedented understanding of the subscriber to aid in acquisition, upsell and churn management
  • Benchmarking of subscribers by segment or industry to reveal key metrics and growth opportunities
  • Actionable subscriber segmentation for presenting tailored offers and experiences to every customer

“With more competition than ever, digital services need to provide clear value. Zephr allows companies to understand and explore their subscriber base so they can keep up with their user’s evolving behavior,” said Chris Scott, Vice President and General Manager, Subscriber Experience at Zuora. “After working with thousands of companies across all types of recurring revenue business models, Zephr combines a deep understanding of subscribers with critical transactional data to examine best practices, present personalized offers and accelerate recurring growth.”

Zephr’s new Subscriber IQ module will be available starting in early 2024. To learn more, please visit here.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Subscriber IQ. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora Launches the Integration Hub to Accelerate Go-Lives and Provide Adaptability

Connect to critical integration points with over 60 pre-built connectors

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London introduced the Integration Hub to the Zuora® Platform, making it even faster for technical teams to easily configure and maintain Zuora’s 60+ pre-built connectors to CRM, CPQ, ERP, payment gateways and more. With drag-and-drop integration all in one place, the Integration Hub helps reduce time to go-live with modern billing and revenue systems, enabling businesses to adapt with relative speed and ease.

As modern businesses expand globally, add new business units and evolve business processes, integrations between systems change and new connections are added. Businesses need to extend billing and revenue to an average of eight systems, often adding more connections as the business expands. With its pre-built connectors, the Zuora Integration Hub helps companies reduce time needed to set up these integration points and go live. After implementation, IT and Engineering teams can also minimize the cost and time needed to maintain custom integrations.

 “IT and Engineering teams are frequently tasked to build and update necessary integrations across a web of systems, from quoting and commerce to tax and payment gateways,” said Shakir Karim, Vice President, Product Management, Platform at Zuora. “The Zuora Integration Hub is about helping customers not only keep pace with the market, but stay ahead of it with a one-stop-shop to configure all connectors.”

The Zuora Integration Hub includes: 

  • Over 60 pre-built, configuration based connectors to enterprise applications, including new connectors for App Stores, Tax, CPQ, ERP, and Data Warehouses 
  • A Click-to-Connect user interface (UI) to empower admins to easily set up new integrations and modify data mappings directly within Zuora 
  • Comprehensive Developer Toolkits and Quickstart APIs to connect to any modern application

“We are excited about Zuora’s pre-built connectors strategy, and especially the new Hubspot Connector,” said Irina Chitimia, Solution Architect at Visma. “It lets us onboard new business units faster and allows us to quickly connect existing systems. As our business keeps evolving, it’s critical to have these integration points and be able to quickly update them.”

Zuora’s Integration Hub will be available in late 2023. To learn more about Zuora’s pre-built connectors, please visit here

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Integration Hub. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent this press release also includes market data and certain other statistical information, information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora State of Revenue Accounting Report Reveals Teams Crave More Automation, Lack of Confidence in Revenue Data, Increased Pressure and Negative Impact on Mental Health

New research reveals perspective on strategies, technology and objectives for successful revenue accounting

REDWOOD CITY, Calif. – August 16, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today released the 2023 State of Revenue Accounting report, revealing critical challenges that revenue accounting teams are facing as well as opportunities to address the growing demands of the business, increase accuracy and streamline efficiency.

Complex revenue streams are the new reality of modern business, and the report found that revenue teams are under pressure to meet these demands by advancing their skills, processes and technology. For example, as companies innovate, revenue accounting leaders are increasingly feeling pushed to support new go-to-market models, products and pricing. Failure to adapt can lead to lost business opportunities, increased costs, unnecessary risks and a negative impact on the mental health of revenue accounting professionals.

Key findings of Zuora’s 2023 State of Revenue Accounting report include:

  • Audit costs are surging with revenue scrutiny: 76% of respondents report that scrutiny from auditors has increased in the past three years, and 65% report concerns about the risk of misstatement because of existing manual processes and control risks.
  • Poor revenue processes can lead to poor mental health: 63% of respondents report poor revenue processes affect their mental health, and 19% report having nightmares about revenue data or processes. Additionally, 59% report their revenue accounting team members feel unfulfilled with their work.
  • The business expects more from revenue teams: 76% of revenue accounting leaders say they’ve experienced increasing pressure from the business to support new go-to-market models, products and pricing. But 68% report not having the right technology to address growing demands from the business.
  • Revenue teams lack confidence in their data: Only 44% of respondents say they are highly confident in their revenue data. Bad data hygiene in upstream processes (39%) is highlighted as the top challenge revenue teams face.
  • Revenue accountants crave more automation: 79% of revenue accounting leaders agree there’s a need for higher levels of automation. Revenue accounting leaders also estimate their team wastes more than half (53%) of their time doing manual repetitive tasks, with 60% feeling that their Enterprise Resource Planning (ERP) revenue recognition modules do not fully support business requirements, even with customization.
  • But executives need more education on revenue automation: 67% of respondents say it’s a struggle to get buy-in from finance and accounting leadership to implement revenue automation.

“With more pressure than ever to innovate, companies are increasingly introducing complex revenue streams that leave revenue accounting teams struggling to support these business requirements,” said Emily Daigle, Vice President and General Manager of Zuora Revenue. “Zuora’s State of Revenue Accounting report shows the opportunities for teams to automate mundane tasks, reduce risk and unlock resources. Better collaboration across accounting, finance and business leadership will help companies strategically address market demand and become more customer-centric.”

Zuora commissioned an independent market research firm to survey over 500 accounting and finance leaders at enterprise organizations across North America and Europe to analyze the current state of corporate revenue accounting.

The 2023 State of Revenue Accounting report is available here.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements
This press release contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected trends of revenue accounting leaders. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

August 16, 2023
Zuora Introduces the Command Center, Available for All Zuora Customers

One place for Zuora Admins to monitor critical activity and troubleshoot problems across multiple environments, supported with embedded AI

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live announced the Zuora Command Center, a central solution for Zuora admins to monitor critical activity, manage multiple environments, and troubleshoot issues with the support of embedded AI.

Changing market demands and customer needs require modern businesses to frequently deploy new products, pricing and processes. Billing and revenue systems are mission critical, and connected to the rest of an enterprise architecture like CRM, ERP, payment gateways, tax and more. An error can stop a company’s entire monetization process and ability to transact. To mitigate the risk of lost revenues, IT and engineering teams need a robust solution for comprehensive monitoring, rigorous testing, and seamless deployments embedded in their billing and revenue systems. Without an enterprise-grade solution, modern businesses impede their own agility and inadvertently jeopardize long-term customer experience, financial accuracy, and revenue compliance.

“Zuora Admins are really heroes of their companies – they enable the business to quickly react to changing market demands and deploy new solutions,” said Shakir Karim, VP, Product Management at Zuora. “The Zuora Command Center enables Zuora Admins to move faster with their monetization strategies and stay ahead of potential issues.”

With the Command Center, Zuora Admins now have the ability to: 

Monitor mission critical activity within Zuora and across integrated systems

  • Monitor activity across sandbox and production environments through a configurable System Health Dashboard, and have near real-time visibility into transaction volumes and error messages. 
  • Be proactive by setting threshold alerts to stay ahead of spikes. 
  • Oversee the status of integrated systems, such as payment gateways and tax vendors.
  • Access multiple Zuora environments through a single login and easily manage users, groups, and environment permissions.

Accelerate deployments across Zuora environments

  • Use the Deployment Manager to quickly push new configurations to another environment, or rollback changes, and reduce the time for QA and testing.
  • Centralize the process of adding new users in various environments, reducing the time required to manage new users and setup testing requirements.  
  • Access all Zuora environments, support tickets, and documentation through a single login and easily manage users, groups, and environment permissions from one place.

Troubleshoot problems with the help of embedded AI  

  • Use embedded Zuora AI to diagnose issues with trained responses pulling from all documentation, community support, and more.
  • View open support tickets across the entire organization to understand work in progress, and easily create new tickets directly within the Command Center.

“Zuora’s Deployment Manager in the Command Center has been a game-changer for us,” said John Blanchard, Senior Financial Systems Manager at Twilio. “We recently implemented new functionality with multiple components, and with Zuora, there’s no need to make individual changes manually that slow us down – we have the foundation to support new products and change our go-to-market quickly.”

To learn more about Zuora Platform, please visit here.

Also today at Subscribed Live, Zuora announced the new Zuora Warehouse with BYOW, Zuora for Consumption, as well as Zephr, the Subscriber-Led Growth Engine

About Zuora, Inc.

Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com. 

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Command Center. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023
Zuora Introduces Zephr: The Engine to Power Subscriber-Led Growth for Any Industry

New product empowers companies to maximize customer lifetime value by delivering the right offer to each customer at every point in the subscriber lifetime.

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today announced Zephr as the world’s first Subscriber-Led Growth engine at Subscribed Live. After powering more than 70 customers in the Media and Digital Publishing industry, including Forbes, McClatchy and NewsCorp, today’s announcement expands Zephr to support Subscriber-Led Growth in SaaS, Gaming, Fitness, Hospitality and beyond. With Zephr’s new Dynamic Offers module, Product and Growth teams can now dynamically create offers to target each subscriber and deliver ongoing value.

Modern businesses have shifted their focus from landing new customers to building customer lifetime value through subscriber relationships. Subscriber-led Growth requires modern businesses to engage subscribers directly through their product, build a deep understanding of each subscriber, and present offers based on what each subscriber values most. With Zephr, companies can now dynamically create offers that drive conversion and retention along the subscriber lifetime, such as freemium conversions, upsell add-ons, churn saves, and win-backs. Companies using Zuora now have an integrated monetization suite that drives Subscriber-led Growth and orchestrates monetization across billing, payments, collections, and revenue recognition processes. 

“Modern businesses are built on subscriber-led growth. The best companies create a flywheel by driving product engagement, studying subscriber usage, and then delivering the best next offer based on what each subscriber values,” said Tien Tzuo, Founder and CEO at Zuora. “Zephr is the engine that powers this flywheel. We’re excited to expand Zephr beyond the media industry, giving any product or growth team the power to experiment and act on subscriber data in real-time.”

With Zephr in the Zuora product suite, modern businesses using Zuora now have the power to: 

  • Act on a deep understanding of each subscriber through rich first-party data in Zuora, such as a subscriber’s active price plans, along with third-party data through extensions to CRM, ESP or CDP. Zephr also comes with Identity Management, Access Management and Entitlement Tracking to build an enhanced identity for every subscriber. 
  • Create dynamic offers in real-time to drive conversion and retention throughout the subscriber lifetime. Target non-paying customers with time-limited bundles or discounts, target paying customers with relevant add-on offers, and decrease churn through win-back and churn save strategies.
  • Experiment and learn at speed with a low-code rules builder and over 50 pre-built decision points. Product and Growth teams can create and iterate in seconds, without draining engineering resources, and reduce time to market from months to minutes. 
  • Reduce complexity and remove maintenance with an integrated monetization suite. Zephr builds dynamic offers using products already set up in the Zuora product catalog, removing the need for mass permutations of the same product and SKU explosions. 
  • Minimize risk with built-in billing and revenue compliance: As subscribers convert and adopt new offerings, the complete Zuora suite helps finance teams automate billing, electronic payments, collections/AR, and revenue recognition downstream.
  • To learn more about Zephr and the new Dynamic Offers, please visit here.

Also today at Subscribed Live, Zuora announced the new Zuora Command Center, Zuora Warehouse with BYOW, as well as Zuora for Consumption

About Zuora, Inc.

Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com. 

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits of Zephr, the Subscriber-Led Growth Engine. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023
Zuora's New Consumption Offering Unlocks the Potential of Consumption-based Pricing

New holistic solution empowers finance and product teams to launch and scale hybrid consumption offerings, while giving customers the transparency and flexibility they demand

REDWOOD CITY, Calif. – June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live introduced Zuora for Consumption, a holistic solution enabling product owners and finance teams to launch and scale product offerings with consumption-based pricing models. 

Consumption-based pricing has taken off in recent years, as consumers and companies look to align pricing with value. Unfortunately for many companies, the promise of these models have been overshadowed by the challenges of bringing them to market. Zuora for Consumption combines a set of enterprise-grade consumption billing capabilities with industry leading revenue recognition to deliver a holistic solution that can help companies realize the potential of consumption pricing – especially hybrid consumption models.

Consumption-based pricing models can range from simple pay-as-you-go models to hybrid models that mix consumption with a recurring commitment, like prepaid credits. To unlock Subscriber-Led Growth, companies are increasingly using hybrid consumption models to balance customer flexibility with predictability for the business. Studies show that while 15% of SaaS companies have rolled out a largely pay-as-you-go model, three times as many companies (46%) take a hybrid approach. Zuora’s Subscribed Institute shows that the hybrid approach pays off, as companies with a hybrid consumption model grew faster than their peers who held onto pure pay-as-you-go pricing or pure recurring subscription pricing. 

“Businesses and consumers love the idea of consumption pricing, but very few companies have really nailed the execution – the approach is too often piece mealed,” said Kyle Kolich, Vice President & General Manager of Product and Development. “We took a holistic approach with Zuora for Consumption – giving finance teams the right billing and revenue automation tools, customers the transparency and flexibility to consume what they want, and product owners the right pricing and mediation tools to pivot from pure pay-as-you go to hybrid models – and everything in between.”

Without the right tools, consumption pricing models can create several challenges that can slow growth and deliver a poor customer experience. Product owners struggle to get the data they need to price consumption services, finance teams face challenges with billing and revenue recognition, and customers can feel burned by surprise overages.

Zuora for Consumption addresses these roadblocks, delivering new capabilities across Zuora Billing and Zuora Revenue, including the ability to: 

  • Design a wide range of consumption pricing strategies, from pay-as-you-go models to hybrid consumption pricing such as prepaid credits or upfront commitment, with a new Consumption Pricing Designer coming this fall. A new Formula Pricing model in the Designer allows added extensibility on any pricing model through a formula-based editor.
  • Simplify complex consumption data with the new native Mediation Engine, coming later this year. Enable product managers to test pricing models with new consumption dimensions without relying on engineering for data transformation and error handling. Ingest and meter up to 200k data records per second in preparation for rating and billing. 
  • Provide customers transparency into consumption charges with near real-time consumption visibility and threshold notifications for upcoming overages, reducing negative customer experiences and revenue leakage. For hybrid consumption models, allow customers to see their consumed credits and rollover if prepaid credits are unused. 
  • Empower finance teams with automated billing and revenue recognition for both pure pay-as-you-go and hybrid consumption pricing models. Finance teams can use Zuora to rate consumption charges in near real-time to automate billing operations and reduce errors for late consumption or duplicate usage records. Since consumption can change rapidly from day to day, Zuora’s consumption-based revenue recognition gives revenue accounting teams visibility into continuous revenue recognition, enabling them to know their current revenue position at any point during the month and relieve the pressure of reconciling massive amounts of consumption data at month-end close. 

“We came to Zuora because we need to respond quickly to what we’re seeing in the market. We’ve leveraged the Zuora product catalog and easily extended it to set up different tiers, features, and consumption pricing models for our customers,” said Chaz Adams, Senior Product Manager at Flexcar. “Zuora helps us quickly update our pricing strategy based on market demands, without creating hundreds of thousands of SKUs on the backend.”

To learn more about Zuora for Consumption, please visit here

Also today at Subscribed Live, Zuora announced the new Zuora Command Center, Zuora Warehouse with BYOW, as well as Zephr, the Subscriber-Led Growth Engine.

About Zuora, Inc.

Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com. 

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora for Consumption. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023
Zuora Warehouse and BYOW Fuels Modern Businesses with Data for Subscriber-led Growth

“Bring Your Own Warehouse,” or use the Zuora Warehouse, to power large-volume, high speed data analysis in pursuit of Subscriber-led growth 

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live announced the Zuora Warehouse and BYOW Technology to power large-volume, high-speed data analysis in the Zuora® user interface (UI). Companies can now directly connect their data warehouse to Zuora, helping them better analyze the performance of their business and take action on insights within Zuora. 

To enable business leaders with the metrics and data analysis they need, IT and engineering teams are rethinking the way data is integrated and analyzed across their financial system architecture. When it comes to billing and revenue, surfacing insights and time-series analysis on large, historical data sets of transactions or consumption records can take days or weeks, impeding business leaders from making strategic decisions during time-sensitive situations. While many companies have invested in a warehouse to store and analyze data across multiple SaaS solutions, this approach limits the ability to use analyzed data for workflows and tasks in the native billing and revenue system. 

With the Zuora Warehouse and BYOW Technology, Zuora customers will have the option to use their existing data warehouse or Zuora’s new data warehouse to power data analysis through elastic, high-scale queries that can run on unlimited data volumes. Analysis in Zuora’s UI includes pre-calculated recurring revenue metrics and, by the end of 2023, will be extended to provide a new generative AI to surface insights using natural language. 

“While today’s warehouses can store large volumes of historical data, performing analysis in a separate business intelligence tool slows companies down when handling extremely time-sensitive billing and revenue operations data,” said Shakir Karim, VP, Product Management, Platform at Zuora. “Zuora Warehouse helps businesses query data quickly and efficiently – we’ve already seen an early adopter reduce their month-end close process by up to 80%.”

With Zuora Warehouse, business leaders are enabled to: 

  • Power faster data analysis with high-scale, elastic data queries and pre-calculated metrics, including ARR and net retention. Data can be queried with the full power of SQL, without any limits on the number of input rows. Zuora Warehouse allows companies to create queries across all their Zuora entities to analyze performance.
  • Plug in an existing data warehouse, and analyze data back in the Zuora UI.  Teams can select how often data should be refreshed to meet varying business needs, configure workflows to take action based on scans of data and create alerts to act upon calculated metrics, such as notifying subscribers, sales, and customer success of new upsell promotions based on propensity-to-buy models. Support for Snowflake is already available, with Redshift coming online later this year and even more data warehouse options planned on the heels of these releases.
  • Surface insights with AI-powered natural language search, coming this winter, to identify snapshot trends in Zuora without the need to configure or code. Companies can leverage these insights to guide monetization strategies using conversational questions, such as “Which geographies contributed to the most revenue?” or “ Which customers are likely to upgrade?”

To learn more about Zuora Platform, please visit here.

Also today at Subscribed Live, Zuora announced the Zuora Command Center, Zuora for Consumption, as well as Zephr’s Subscriber-Led Growth Engine

About Zuora, Inc.

Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com. 

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits of Zuora Warehouse with BYOW. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023
Zuora Appoints Software Engineering Leader Pete Hirsch as Chief Product and Technology Officer

Redwood City, Calif., June 13, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today announced the appointment of Pete Hirsch as its Chief Product and Technology Officer. Hirsch will join Zuora on July 10, 2023 and report to founder and CEO Tien Tzuo to lead the company’s global product innovation and engineering functions.

Hirsch comes to Zuora with more than 30 years of software engineering experience leading enterprise product and engineering organizations. Most recently, he was Chief Technology Officer at BlackLine, a financial controls and automation software company, where he led the company’s product and technology groups, set its technology direction and scaled its global cloud platform. Prior to BlackLine, Hirsch was Executive Vice President of Technology and Operations at fintech provider Ellie Mae, where he oversaw all technology functions, including product development, public cloud and SaaS operations.

“Pete is the right leader to further accelerate our product innovation engine and help companies make the critical shift to customer-centric business models,” said Tzuo. “His proven ability to scale organizations across financial and accounting technology will be essential as we continue to expand our product suite. Pete is a compassionate and transparent leader who builds great cross-functional partnerships that align with our Zuora values.”

Hirsch also brings experience from SAP, where he was Senior Vice President and Chief Architect of Ariba, and then Senior Vice President, Ariba Cloud Engineering & Technology, focused on its mainline cloud engineering team following its acquisition. Before that, he spent several years at IBM, where he led a SaaS business unit and supported the acquisition of several companies.
“Zuora is an industry pioneer that has transformed the way the world sees recurring revenue, from subscription to consumption and beyond,” said Hirsch. “I was drawn to Zuora because of its fantastic market position: mature enough to make an impact with its established multi-product portfolio, but there’s still opportunity to be agile and move quickly. I look forward to joining the team and Zuora’s clear sense of shared mission.”

About Zuora, Inc.
Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 13, 2023