Senior Engagement Manager – Sydney – Australia
Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo
You are an Engagement Manager with a proven track record of successful enterprise software or SaaS implementations. You take pride in your Billing, ERP, CRM or accounting systems domain expertise, and have a passion for leading and delivering technical solutions to your clients.
As the Engagement Manager for Zuora, and a critical member of the professional services team, your primary mission will be to oversee enterprise level software implementations deployed within the context of larger technical solutions. You will leverage your strong communication and relationship building skills to map, build and maintain stakeholder relationships, as well as integrate and coordinate enterprise project plans from 3rd party implementation partners. Your demonstrated experience as an Engagement Manager or Program Manager, working at the enterprise level to deliver multiple moderate to complex solutions, will enable you to successfully drive the engagement team, and monitor project quality, risk and performance for all Zuora platform/product implementations. Because you already have experience integrating SaaS solutions with ERP, accounting, provisioning, or portal systems and are proficient with salesforce.com (especially the Force.com platform), you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for one or more projects at a time.
You will be responsible for managing the buy and sell financial metrics, responsible for pre-sales activities. You will ensure that the project remains on time, within budget and meets the customer expectation.
Successful Engagement Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.
Desired Skills and Experience
Overall at-least 8-10 years of experience; with at-least 5+ years as a project manager
In-depth knowledge and experience implementing Enterprise software applications such as ERP or CRM
Strong account management, client service and/or management consulting experience
Able to manage bill and sell financial metrics and enable pre-sales activities to meet goals and build account expansion plans
Manage a number of engagements concurrently, potentially between 3 – 5 clients
Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
Executive presence. Comfort with ambiguity and C-level communication
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
In depth knowledge of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
Have developed domain industry or business process skills
Lead teams of architects, consultants, and developers
Able to effectively manage scope change within a project or program
Drives adoption through innovation
Technology experience or awareness in either of the following:
ERP, CRM, accounting systems, provisioning systems
Billing and payment systems
Knowledge of Web Services, XML, SOAP, REST
Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 40% of the time (including possible international travel)
Experience with SaaS based implementation is a plus
Pride and passion in your work
A thirst for knowledge
Attention to detail
Honesty and integrity
Experience in business relationship management
Ability to travel