Senior Product Manager, Developer Platform

Product Management | Redwood City, CA, United States, San Francisco, CA, United States

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For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC, and Forrester.

The role

We’re looking for a Senior Product Manager with deep domain expertise and technical know-how to drive the business process management (BPM, Workflow) and application integration pillars of Zuora’s Developer Platform. You will shape how customers use the Zuora Development Platform to drive key business processes and integrate with other SaaS applications.

You will develop a deep understanding of how customers use the Platform to carry out both the automated and human activities that make up their subscription order-to-revenue lifecycle.  You will define an application connector strategy that drives all Zuora integrations within and across our customers’ enterprises. You will be the product owner for data and application integration, service orchestration, dynamic human workflow, task management, and API Management.

As a leader in our organization, you’ll help us develop and execute the strategic vision and product roadmap for our Platform; cultivating external partnerships and a developer community, and collaborating with amazing engineering teams.

What you'll do and achieve

  • Define inspiring vision for the future state of workflow and integration capabilities in the Developer Platform that empowers our customers and partners to easily deploy, integrate, customize and extend our applications and, in the future, enables ISVs to build custom applications 
  • Partner with Engineering to drive world-class execution of the product roadmap, including: defining our platform architecture and standards for workflow and integrations; harnessing test and data-driven approaches; and delivering high-quality, high-impact work
  • Engage in strategic discussions with partners and customers to provide technical and expert guidance on the best ways to build using our Platform workflow, APIs, and integration framework
  • Work closely with Engineering, Marketing, Sales and Customer Success to drive initiatives from inception to launch
  • Translate product strategy into detailed requirements and prototypes by defining, documenting, prioritizing, and communicating market needs and customer requirements
  • Work with Product Marketing to develop a clear and compelling Marketing Strategy for our Developer Platform, including: building awareness of our unique Developer Platform capabilities; develop the pricing and packaging strategy
  • Build a strong external presence and be an external evangelist for our platform vision, technology and product roadmap, influencing: our customer developer community, industry analysts and key partners, including leading system integrators and ISVs
  • Be an internal evangelist for our platform capabilities to ensure they are part of everything we do, including: ensuring the adoption of platform capabilities by internal teams; supporting the platform vision across internal product roadmaps

What you’ll need to be successful

  • 5+ years experience in product management with demonstrated success driving product initiatives in BPM/Workflow and application integration in a B2B SaaS, PaaS or IaaS company, with specific experience focused on delivering developer platforms
  • Technical expertise in at least two of the following areas: BPM, ETL, EAI, API management, workflow management, service orchestration and choreography
  • Deep empathy for developers as well as building amazing experiences that enable them to thrive
  • Developer background with a player-coach mentality that enables you to roll up your sleeves and dig in alongside the engineering teams
  • Skilled at partnering with VP and C-level executives in driving business decision-making and product road mapping 
  • Ability to combine both internal user data and consumer insights to help map the product experience
  • Ability to complement all decisions with supportive analytics and test/measure performance
  • Known for taking ownership of the outcomes through working with others and stay accountable to actions

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai, and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

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