Product Operations Director

Product Management | Redwood City, CA, United States

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OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

The Product team defines and implements the product vision, strategy and roadmap across Zuora’s Billing, Revenue and Platform suite. The team is made up of Product Managers, Product Designers, Product Researchers, Product Operations and Functional Architects to drive the product direction, customer experience, pricing and packaging. The team works closely with other parts of the organization, from Marketing to Global Services, to provide competitive analysis, enable partner integrations, and drive customer value.

THE OPPORTUNITY

The Product Operations Director will play a key role in empowering the Product team to efficiently and effectively deliver high-impact work that helps our customers win in the Subscription Economy and accelerates revenue growth for Zuora.

WHAT YOU’LL ACHIEVE

  • Partner with the VP of Strategy & Operations to establish a clear and consistent planning processes that align product investments with customer and business needs 
  • Define structure, content and cadence required for product reviews and standardize our data-driven product prioritization framework and process
  • Maintain high-impact communication system that ensures key stakeholders have the right information at the right time to do their jobs, including: creating awareness of new capabilities and ensuring effective deployment to the field
  • Drive program to maintain updated product roadmap and certify PMs, PMMs, SEs, CSMs to deliver product roadmap pitch
  • Develop a clear and consistent system to understand the impact of our product efforts including: defining product performance metrics, a system for reporting on them and gathering customer feedback
  • Create consistent and efficient organizational processes to deliver high-quality product outcomes faster and with less risk 
  • Orchestrate efficient interlocks between Product and Engineering around the product discover, design and execution processes

WHAT YOU’LL NEED TO BE SUCCESSFUL

  • 8+ years of experience within two or more functional areas (e.g., product management, sales operations, product marketing, program management, business consulting)
  • Exceptional data analysis with the ability to find the trends and implications within data to inform sound business decisions
  • An understanding how to organize a complex program and attack it, define outcomes, scope the effort, document milestones and deliver in a team-of-teams environment
  • True leadership with ability to display integrity and inspiration as well as obtain buy-in from others through logic and reasoning
  • Relentless execution, independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations (aka you get things done!)
  • Initiative, fast moving with proven track record of finding ways through obstacles
  • Ability to distill complex issues into structured frameworks and concrete action plans
  • Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives and rallying cross functional teams through inspiration and vision

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

 

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com. 

 

 

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