Product Management Director, Platform (Workflow)

Product Management | Redwood City, CA, United States, Remote, San Francisco, CA, United States

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For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC, and Forrester.

The role

We’re looking for a Product Management Director with deep domain expertise and technical know-how to drive the business process management (BPM, Workflow) pillar of Zuora’s Platform. You will shape how customers use the Zuora Platform to transform and automate their key order-to-revenue business processes.  

In this role, you will define how the Platform allows business users to build and extend Zuora applications with low and no-code graphical modeling tools instead of custom code, bringing greater agility to our customers in extending Zuora functionality. You will develop a deep understanding of how customers use the Platform to carry out both the automated and human activities that make up their subscription order-to-revenue lifecycle.   

You are a product owner who is passionate about customer success, has a critical eye for detail and usability, and is obsessed with measuring and delivering customer value. As a leader in our organization, you’ll help us develop and execute the strategic vision and product roadmap for our Platform, cultivating external partnerships and a developer community, and collaborating with amazing engineering teams.  

What you'll do and achieve

  • Define an inspiring vision for the future state of business process management and workflow in the Zuora Platform that empowers our customers and partners to easily integrate, customize and extend our applications 
  • Be the domain expert in applying BPM functionality to automate customer processes, transform their businesses, and orchestrate user tasks.
  • Partner with Engineering to drive world-class execution of the product roadmap, including defining our platform architecture and standards for business processes and workflow; harnessing test and data-driven approaches; and delivering high-quality, high-impact work
  • Engage in strategic discussions with partners and customers to provide technical and expert guidance on the best ways to build using our Platform 
  • Translate product strategy into detailed requirements and prototypes by defining, documenting, prioritizing, and communicating market needs and customer requirements
  • Work with Product Marketing to develop a clear and compelling Marketing Strategy for our Platform, including building awareness of our unique Platform capabilities; develop the pricing and packaging strategy
  • Build a strong external presence and be an external evangelist for our platform vision, technology, and product roadmap, influencing: our customer developer community, industry analysts and key partners, including leading system integrators and ISVs
  • Be an internal evangelist for our platform capabilities to ensure they are part of everything we do, including ensuring the adoption of platform capabilities by internal teams; supporting the platform vision across internal product roadmaps

What you’ll need to be successful

  • 8-10 years experience in product management with demonstrated success driving product initiatives in BPM/Workflow and no/low-code developer tooling in a B2B SaaS, PaaS or IaaS company, with specific experience focused on delivering developer platforms and composite applications
  • Technical expertise in the following areas: workflow management, service orchestration and choreography, process optimization and analysis
  • Experience with BPM standards such as BPMN, XPDL, WS-BPEL
  • In-depth knowledge of process-oriented platforms and products from other software vendors
  • Deep empathy for developers as well as building amazing experiences that enable them to thrive
  • Developer background with a player-coach mentality that enables you to roll up your sleeves and dig in alongside the engineering teams
  • Skilled at partnering with VP and C-level executives in driving business decision-making and product road mapping 
  • Ability to combine both internal user data and consumer insights to help map the product experience
  • Ability to complement all decisions with supportive analytics and test/measure performance
  • Known for taking ownership of the outcomes through working with others and stay accountable to actions

 About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.  

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative and stay focused on our shared mission of enabling our customers to be successful. 

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai, and Tokyo.  

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

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