Associate Product Manager

Product Management | San Mateo, CA, United States

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For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. 

Our growth story is only just beginning and our Product Management team is pivotal to fulfilling our mission to enable all companies to be successful in the Subscription Economy. We’re looking for a highly collaborative Associate Product Manager who can help deliver mission critical solutions all the while thinking about scale, performance, compatibility and extensive downstream impacts.

As an Associate Product Manager, you’ll work cross-functionally with our field organization and customers to understand their needs and help define our product strategy and roadmap. You’ll help drive product design, from both an API and UI perspective; working with our engineering teams to bring the product to life. You’ll have the satisfaction of seeing solutions through delivery and customer adoption – obsessing about the user experience every step of the way. But, perhaps best of all is the opportunity to solve challenges in an entirely new space and truly learn how to become an effective Product Manager. 

Join us and make shift happen!

What you’ll do & achieve:

  • Become an expert in Zuora’s strategic and competitive positioning and develop a thorough understanding of our products from ideation through development, launch, growth and success
  • Uncover customer and prospects’ needs, define and prioritize requirements by preparing and conducting customer interviews, contextual inquiries, focus groups and design workshops
  • Align diverse partners and teams (engineers, designers, analysts, marketers, partners and operations) towards a shared vision
  • Create maximum impact for deliverables based on data analysis, market research and usability studies
  • Apply creative solutions, lead the work and help write the blueprint in an ever-evolving environment
  • Help oversee your team’s roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels

What you’ll need to be successful:

  • A deep love and understanding of technology and the ability to learn new concepts and technologies quickly
  • Ability to collaborate, build relationships, be persuasive and influential within and across diverse groups such as customers, developers, consultants and sales personnel
  • Excellent written and verbal communication skills as well as organizational skills including task prioritization and effective time management
  • Strong analytical skills demonstrating good judgment and problem-solving ability
  • Passion for Zuora’s vision of the The World Subscribed and our mission to enable all companies to be successful in the Subscription Economy
  • Open to students graduating from a BS/MS program in Spring/Summer 2019 and industry candidates with up to 3 years of experience.
  • Degree in Computer Science is preferred 

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

To learn more visit www.zuora.com

 

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