Customer Strategy Analyst Intern

Internships | San Francisco, CA, United States

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For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. 


The Customer Strategy Analyst Intern will facilitate data-driven decision making at Zuora by assessing, improving, and analyzing internal and external data. 

What you’ll do and achieve:

  • Support development of go-to-market research, data, and analytics
  • Enhance customer analytical record to support growth and customer strategies 
  • Develop and track KPIs that intersect customer success, product, and sales 
  • Prepare customer and market analyses
  • Support strategic initiatives through in-depth operational and financial modeling 
  • Hone your deep analytical thinking with respect to business analysis, customers, go-to-market strategy, and product strategy
  • Gain experience in broad software operating functions, including product management, operational process optimization, sales execution, and go-to-market strategy

What you’ll need to be successful:

  • Candidate for BS/BA in Economics, Mathematics, Engineering, Business Administration, or a related field
  • Interest in pursuing a career in business strategy, finance, operations, or a related field
  • Proficient with Microsoft Excel
  • Organized, driven, and curious 
  • Strong written and verbal communication skills 

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

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