Senior HR Shared Services Rep

Human Resources | Redwood City, CA, United States

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Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Overview of Department

We’re not your usual HR department. We’re ZEO Success and we’re at the center of a company that drives a one-of-a-kind, success-oriented ZEO culture in which every ZEO is empowered and has the opportunity to be wildly successful. In case you’re wondering, we refer to our employees as ZEOs- people who act as the CEOs of their roles, contributions, and careers. Interested in being part of the team whose core values are ZEO-centric, leadership, innovation and thinking big, and is at the center of Zuora’s most critical transformations? Want to actively contribute to a transformative experience and do it with a group of smart, passionate, talented, and fun ZEOs? Yes? Then, read on.

Job Description

The Sr. HR Shared Services Rep will be a key part of the ZEO Success team.  You will implement and administer HR programs, policies and practices in a shared services HR model. Maintain detailed knowledge of HR service areas and answers employee inquiries pertaining to ZEO programs. Additional responsibilities may include day to day HR operations, onboarding assistance, HRIS data maintenance, benefits administration and support with ad hoc projects. Serve as an escalation point for shared services support as needed. Maintains records related to human resources activities, policy changes or additions.

We also need someone who is able to analyze business procedures and recommend enhancements where appropriate to improve them. This role is critical to our team’s success and will have an immediate impact on how we do things at Zuora.  Still interested? Here are some of the more important responsibilities we’re looking for the talented individual in this role to do:

  • Support Workday / employee data maintenance.
  • Generate ad hoc and standard reports as needed.
  • Evolve our programs and processes as the business grows.
  • Collaborate with other members of the ZEO Success team for both project based initiatives as well as day to day transactions.
  • Own compliance requirements to ensure all ZEOs are up to date on Code of Conduct training.
  • Contingent workforce lifecycle management.
  • Audit support.

Desired Competencies and Experience

  • Strong understanding of Workday.
  • Able to apply multi-dimensional creativity/innovation to solving problems.
  • Produces high quality, accurate work.
  • Team oriented with strong verbal and written communication skills to establish and maintain effective working relationships.
  • Likes and is very good at taking initiative and smart risks, but at the same time is a collaborator.
  • Must excel at Excel; PowerPoint proficiency is also helpful.
  • Possess a strong understanding of employee lifecycle and HR.
  • Business bachelor's or equivalent education/experience required; graduate degree a plus.
  • At least 5 years of experience.


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