Employee Communications Manager

Human Resources | San Mateo, CA, United States

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Employee Communications Manager

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 900 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.  

We drive a one-of-a-kind, success-oriented ZEO culture in which every ZEO is empowered and has the opportunity to be wildly successful.  We have a truly differentiated culture at Zuora and we were recently recognized by San Francisco Business Times and Silicon Valley Business Journal as a “2018 Best Place to Work.”  

Zuora is seeking an energetic, creative, self-motivated “ZEO” in our employee communications function. This is a fabulous career growth opportunity to build on a strong foundation of openness at a recently listed company with a fun, collaborative culture and a recognized leader driving a global Subscription Economy™. Zuora places tremendous importance on employee communications, a key element for advancing employee engagement, our core values and one-of-a-kind culture. This position will both manage and contribute to a variety of internal communications programs globally in support of company goals and objectives.

This position reports to the Sr. Director of Employee Communications, as part of the ZEO Success team, which is the group that focuses on the success of all of our employees, and will also partner closely with the Marketing Organization.

This results-driven individual will act as an “employee brand ambassador,” promoting the company’s unique culture, bringing new ideas to life with creativity and business impact. The role is focused on informing, inspiring, and motivating our employees. The ideal candidate will partner with the Director to create an internal communications strategy and develop programs, processes and tools to enhance employee awareness.  You will work collaboratively across a variety of different organizational teams worldwide. You are capable of executing a strategy and plan, and understand key business elements. You work tirelessly to create engaging and clear communications. You are creative and resourceful, an out-of-the-box thinker who injects fun into communications with an eye for detail.

RESPONSIBILITIES:

  • Partner with the Employee Communications Sr. Director to construct and implement internal communications programs, processes and events aligned with company objectives
  • Collaborate with partners across functions globally to support communications execution (building narratives about business initiatives, projects, product launches, and people).
  • Partner with marketing, external communications, and other communications partners on integrated communications plans (policy, product launches, PR, social).
  • Partner with HR to establish and proliferate employer and recruiting brand.
  • Contribute to, writing, editing, and distribution of content across diverse channels including intranet, email, newsletters, social media, recruitment sites, live events, digital signage, etc.
  • Support quarterly all hands events and senior leader communications. 
  • Collaborate with other organizations to develop and manage the company’s Intranet
  • Manage consultants and vendors associated with employee communications programs
  • Help Zuora build on a culture of trust, execution, compassion, integrity, respect, teamwork and fun

REQUIREMENTS:

  • 5+ years of employee/corporate communications or related experience in high tech
  • Articulate and persuasive communicator with outstanding writing and listening skills
  • Strong working knowledge of principles of effective internal communications including: video production, social media, public relations/journalism, and event management 
  • Willing to work in a highly collaborative, fast-paced, high-growth, international organization
  • Ability to work across multiple organizations, geographies and business units with a track record of using traditional and emerging communication tools and technologies
  • Planning and execution skills are key, as well as strong client relationship management and partnering skills
  • Executive presence, high level of professionalism, confidentiality and judgment
  • Knowledge of human resource programs, such as compensation and benefits, leadership development, training, recruiting, etc. is preferred
  • BA/BS degree required, Communications or related graduate degree a plus

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

To learn more visit www.zuora.com

 

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