Director/HRBP, Global Services, Finance & Business Technology

Human Resources | San Mateo, CA, United States

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Why Zuora?

While systems play an important role in our growth and transformation, we believe that culture is far more important, and harder to build. To meet the needs of dynamic subscription businesses, we have built a dynamic company with innovation stamped into its DNA. At one of our first off-sites, we asked our employees: What do you want our culture to be? The question triggered an avalanche of stories, but the common thread was a sense of being in control of one’s destiny. It gave rise to the concept of the “ZEO.”

At Zuora, we believe that every employee is the CEO of his or her Zuora career, i.e., a ZEO. This has fostered a culture centered around entrepreneurship, innovation, ownership, and responsibility. Zuora isn’t run by its CEO or executive team; it’s run by more than 1,300 passionate and innovative ZEOs, including our CEO. The result is a company of empowered and invested employees who bring out the best in one another. 

The vision we started off with stays true to this day: We believe that one day, every company will be part of the Subscription Economy.Our mission at Zuora is to enable all our customers to be successful in the Subscription Economy. It drives everything we do – our technology, our community, our knowledge, and our people. We’ve been doing this every day for the past decade and will continue to remain steadfastly focused on our customers.

About Zuora’s Global ZEO Success Partner (ZSP) Team

We are highly valued and respected by our CEO, Tien Tzuo and executive leadership for partnership, impact, coaching and support. 

The Role/Opportunity

As a key leader on our ZEO Success team,  we are seeking a seasoned ZEO Success Partner ready to lead people initiatives for our Global Services, Business and Finance teams as we accelerate our business transformation and path to $1B. 

Responsibilities will include, but aren’t limited to:

-Partners with senior leadership to develop and implement the people initiatives aligned with our talent vision to scale and support the business and align with Zuora’s strong ZEO culture

-Collaborates with senior leaders, Talent Acquisition and FP&A to execute on the hiring plan, including workforce/succession planning, and attrition modeling

-Works closely with ZEO Success COE’s (Leadership & Talent, Employee Engagement & Comms, Total Rewards and Talent Acquisition) to deliver programs 

-Partners with leaders to develop and implement new ZEO Success programs to solve critical business challenges and retain our valued ZEOs

-Plans and facilitates organization review discussions and talent reviews with leaders and expertly manages change initiatives including the framework, planning and communications

-Builds trusted relationships with leaders and ZEOs and actively coaches and develops leaders  -Resolves complex organization and people issues

Geo Focus:  

  • Global focus in partnership with regional ZEO Success leaders
  • Reaches across GEOs to build relationships with GS and Finance leaders

Qualifications:

Ideal candidates have 5+ years of progressively complex HRBP leadership experience, including supporting Services and Administrative functions within a complex, rapidly growing enterprise SW or SaaS company.  Has demonstrated competencies, skills and achievements to deliver results as follows:

  • Valued as a partner and trusted advisor 
  • A credible activist on organization decisions while facilitating others to “move the ball down the field”
  • Ability to leverage HR metrics/data to facilitate, influence and drive people and business decisions
  • Effectively communicates and presents, both verbally and in writing with all levels of leaders
  • Experience in managing organization change and talent initiatives
  • Demonstrates strong HR knowledge with an “outside in” perspective, e.g., best practices of peer companies, CEB, etc.

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their career and leading our mission are over 1,300 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 

To learn more visit www.zuora.com

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