Solution Delivery Manager
In Zuora we select our people carefully and do our best to ensure it is a good fit for both the candidate and for Zuora. Being relatively young company, we are very dynamic and enjoy the fast pace. We love to make our customers successful and to celebrate their success. Working for Zuora, the leading SAAS company in the Subscription economy, you should expect to be surrounded with top talents who would love to work with you and support you and we trust you will do the same. Zuora is a place you will learn a lot and you will continually have opportunities to shine and demonstrate your value. We advocate diversity and inclusion and encourage everybody to be themselves and feel belongingness.
We proud of our culture and want all our people to be proud of that as well.
A Solution Delivery Manager (SDM) is a senior individual contributor, member of the Zuora’s Global Services (GS) team. SDM’s primary mission is to lead and govern Zuora’s solutions deployed within the context of larger technical solutions or as a standalone solution. SDMs are expected to have strong communication skills and relationships building skills to develop, maintain and nurture stakeholder relationships with customers, partners and internally within Zuora. SDM have end to end reasonability for implementation projects they lead, in particular to manage the scope, schedule, budget and to meet customer’s expectations.
SDMs involvement with customers will start normally at the presales stage until final closure of the implementation and a successful go-live. During the presale stage, the SDMs works closely with the GS Client Manager, Practice Director, Sales and the GS Centre of Excellence (CoE) to ensure the solution offered is adequate.
Support the Client Manager and sales team in pre-sales activities for assigned opportunities in coordination and under the guidance of GS Practice Director and/or GS Client Manager to position, present and sell Zuora’s products and services. SDMs will work in collaboration with a technical consultant (TC), a solution architect (SA), product engineers and the sales engineer (SE) as needed. Normal pre-sale activities and deliverables would be: participating in customer meetings and workshops, qualification of the service opportunity, implementation scoping, timeline and LOE estimations, and writing the SOW.
SDMs are accountable for managing the entire delivery to meet the customer’s objectives, expectations and customer’s business needs as defined in the pre-sale phase and as documented in the SOW.
Key skills and Experience: