Solution Delivery Manager
Being a relatively young company, Zuora is a dynamic place and our ZEOs enjoy the fast pace. We work hard to ensure our customers’ success and celebrate their success. Working for Zuora, the leading SAAS company in the Subscription Economy, you will be surrounded with top talents who would love to work with you and support you and we trust you will do the same. Zuora is a place you will learn something new every day and you will continually have opportunities to shine and demonstrate your value. We advocate diversity and inclusion and encourage everybody to bring their whole self to work.
A Solution Delivery Manager (SDM) is a senior individual contributor, member of the Zuora’s Global Services (GS) team. SDM’s primary mission is to lead and govern Zuora’s solutions deployed within the context of larger technical solutions or as a standalone solution. SDMs are expected to have strong communication skills and relationships building skills to develop and nurture stakeholder relationships with customers, partners and internally within Zuora. SDMs have an end to end responsibility for the implementation projects they lead, in particular, to manage the scope, schedule, budget and to meet customer’s expectations.
SDMs involvement with customers will start normally at the presales stage until final closure of the implementation and successful go-live. During the presale stage, the SDMs work closely with the GS Client Manager, Practice Director, Sales and the GS Centre of Excellence (CoE) to ensure the solution offered is adequate.
Support the Client Manager and sales team in pre-sales activities for assigned opportunities in coordination and under the guidance of GS Practice Director and/or GS Client Manager to position, present and sell Zuora’s products and services. SDMs will work in collaboration with a technical consultant (TC), a solution architect (SA), product engineers and the sales engineer (SE) as needed. Normal pre-sale activities and deliverables would be: participating in customer meetings and workshops, qualification of the service opportunity, implementation scoping, timeline and LOE estimations, and writing the SOW.
SDMs are accountable for managing the entire delivery to meet the customer’s objectives, expectations and customer’s business needs as defined in the pre-sale phase and as documented in the SOW.
○ Delivery planning, execution, monitoring, quality reviews, stakeholder management, risk management, communication management.
○ Assign GS resources based on the delivery plan.
○ Ensure the customer provides the required resources for delivery and is coordinated with Zuora’s resources.
○ Maintain the staffing plan in the Zuora systems.
○ Manage the project’s revenue and cost and forecast these metrics regularly.
Key Skills and Experience:
○ Billing and payment systems
○ Salesforce platform
○ Knowledge of Web Services, XML, SOAP, REST