Solution Architect (SAAS)

Global Services | Melbourne, Victoria, Australia, Sydney, New South Wales, Australia

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For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. 

You'll be a key member of the Professional Services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The Solution Architect plays a lead role during the implementation identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the requirements, and providing guidance to the client to achieve a successful implementation. Ideally you’ll have experience identifying potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. You will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

What You’ll Do & Achieve

  • Design and validate that the proposed solution architecture supports the stated and implied business requirements.
  • Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices.
  • Articulate and present different point of views on various technologies.
  • Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swimlanes, Visios and Mockups.
  • Exhibit strong executive presence and ability to interact with key project sponsors.

What You Need to be Successful

You’ll possess a collaborative working style which has helped you to deliver challenging projects with enterprise level clients. Preferably you’ll have 3-5 years experience working with a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, procurement and/or CRM solutions (Salesforce experience is a plus)

  • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
  • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
  • Experience in data analysis, conversion and migration, interfaces and reports
  • Experience with gap analysis and blueprint development
  • Experience with system design using configuration and/or customization, integration, testing and support
  • Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover
  • Experience in Waterfall and Agile methodologies
  • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
  • Experience managing tasks on multiple projects simultaneously
  • Able to travel within APAC up to 50% of the time

About Zuora, Inc.  (NYSE:ZUO)

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was designed specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Melbourne, Chennai and Tokyo. 

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. To learn more visit www.zuora.com

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