Solution Architect

Engineering & TechOps | Redwood City, CA, United States

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About Zuora, Inc.

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to makeshift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.  Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

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The Solution Architect (Computer Systems Analyst) will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution.  S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.  The Solution Architect works closely with Software Developers and Technical Consultants and is responsible for managing the end-to-end solution design.


  • Conduct requirements gathering and analysis sessions with clients. 
  • Document gathered software requirements and review the list of requirements with customer for sign-off.
  • Design and document sound functional and technical solutions, including process flows in Lucidchart and technical customizations, based on customer requirements.  Work with the customer to get sign-off.
  • Configure and test Zuora and Salesforce software to meet the approved designs.
  • Perform testing of end-to-end solutions in conjunction with development team and customer.
  • Create and develop training materials and conduct/deliver end-user training to customer.
  • Support the customer with regular calls to answer functional and technical questions.

Education/Experience Requirements: 

  • Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electronics Engineering, Information Technology, or closely related field; and
  • 3 years of post-baccalaureate, progressive experience in the same or similar occupation.

Special Requirements:

3 years of experience with the following:

  • Customer-facing solution delivery and/or business consulting experience;
  • Solution implementation in the areas of order-to-cash, billing, finance, cost and revenue accounting, and project accounting;
  • Delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation;
  • Reviewing and critiquing both functional and technical designs; and
  • Conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training.



Job Location: Based out of Zuora offices located at 101 Redwood Shores Pkwy, Redwood City, CA 94065.

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