Solution Architect (Global Services)
Location : Milan, Italy
Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora® platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Munich, Beijing, Sydney, Chennai and Tokyo. To learn more about the Zuora platform, please visit www.zuora.com.
The Solution Architect is a key member of the Professional Services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The Solution Architect plays a lead role during the implementation identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the requirements, and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.
Design and validate that the proposed solution architecture supports the stated and implied business requirements.
Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices.
Articulate and present different point of views on various technologies.
Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swimlanes, Visios and Mockups.
Exhibit strong executive presence and ability to interact with key project sponsors.
Must have at enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, procurement and/or CRM solutions (Salesforce experience is a plus)
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
Experience in data analysis, conversion and migration, interfaces and reports
Experience with gap analysis and blueprint development
Experience with system design using configuration and/or customization, integration, testing and support
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover
Experience in Waterfall and Agile methodologies
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
Experience managing tasks on multiple projects simultaneously
Able to travel within EMEA up to 30% of the time