Director, QA Engineering

Engineering & TechOps | San Mateo, CA, United States

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Director of Quality Assurance

Customers have changed. In the new Subscription Economy® (a phrase coined by our CEO, Tien Tzuo) customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership. We believe that one day, every company will be part of the Subscription Economy.


Zuora’s leading SaaS subscription relationship management platform helps enable businesses in any industry to launch or shift products to a subscription model and open new revenue streams. Our growth story is far from over and our Engineering team is pivotal in shifting and supporting the way the world does business. We’re looking for an innovative Senior Java Engineer to build the next generation of our cloud-based multi-tenant platform services.


As Director of Quality Assurance on our RevPro QE team, you would care deeply about ensuring quality of mission critical and large scale SaaS in an agile environment. He or she should be obsessed with quality engineering, continuous quality and productivity improvement, experienced and highly committed to creating world class automation and tooling. Able to develop and drive a high-level test strategy for a system under test, taking a hands-on approach to implementing that strategy.. In this role you will be:



    • Define overall quality strategies for Zuora’s flagship product RevPro
    • Establish KPIs to objectively measure the quality of the software
    • Nurture automated testing culture and strive for 100% test automation
    • Lead the team to achieve high quality software releases
    • Partner with product management, development and other engineering teams within Zuora to define quality standards and methodologies
    • Drive continuous improvement plans in quality engineering and automation.
    • Build strong relationships with Product Management, Development, Customer support, Global Services and Operations team members to understand the needs for the QE team and tools
    • Deliver high quality software releases on time our customers adore
    • Measure and report on quality metrics on a regular basis
    • Provide leadership, technical expertise and hands on expertise to help develop individual engineers on the team




    • BS/MS/PHD in Computer Science or equivalent degree  
    • 10+ years of quality engineering building enterprise SaaS software
    • Hands on experience in developing and implementing quality strategy, practices and methodologies
    • Hands on experience in building automation frameworks
    • Excellent verbal and written communication skills
    • Proven track record in leading QE and automation teams
    • Strong knowledge and experience in Java code, functionality and testing strategy
    • Strong experience in PL/SQL and Oracle
    • Proven track record of delivering releases on time with high quality
    • Strong management and leadership experience
    • Experience in managing large teams across multiple locations
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