Role
The Strategic CSM manages both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers. They play a pivotal role in ensuring that Zuora is viewed as and remains a strategic technology and business partner. The Strategic CSM promotes adoption of Zuora products and services and positions Zuora to meet the current and future business requirements of our customers. The Strategic CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role. Finally, the Strategic CSM helps drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's business and the resulting growth of Zuora’s footprint and volume of business.
The Strategic CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales Account Executive is key to this role. The Strategic CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.
Responsibilities
Qualifications
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