Subscribed Strategy Group Analyst

Customer Primacy | San Francisco, CA, United States

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Location: Open to Remote US.

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).


Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. 


The Subscription Strategy Group (SSG) works with many of the world's top companies to recommend transformational strategies to launch subscription services and automate their order-to-revenue operations. Our engagements employ Zuora's industry leading research, value modeling, and other techniques to deliver high-impact recommendations. Today, Zuora is at the forefront of enabling our customers' digital transformation and subscription led-business models. This has fueled the growth of the Subscription Economy.


As an SSG Analyst, you will work on a team of trusted advisors to our largest and most strategic prospects and customers,  assisting them to assess their direction, capabilities and needs and help them accelerate their growth with subscription transformations. You will be responsible for turning data into insightful and actionable charts and graphs for executive audiences. You will create and curate presentations for executives that are leading subscription business transformations. You will partner closely with the Sales team to identify opportunities for SSG engagements, and then assist with the preparation of materials for these sessions.  You will work closely with the Subscribed Institute in best practice and knowledge sharing to both dispense industry leading practices and aggregate new findings from SSG engagements. Finally, you will be creating and evolving a set of industry leading artifacts and tools that will improve the value that can be provided by each of the SSG engagements. 


As a Subscribed Strategy Group Analyst, you’ll have the opportunity to roll-up your sleeves and get dirty with data, be part of the team that advises executives from some of the industry’s largest and most influential companies, and build internal and external relationships and make an impact on our growing, global SaaS company.


Join us and make “shift happen!” 


What you’ll do and achieve:

  • Develop insights and recommendations based on 1st and 3rd party research, data, and analytics
  • Curate, enhance, and analyze strategy group artifacts and tools to support scalable, timely strategy consulting and advice
  • Prepare customer and market analyses for executive consumption
  • Hone your deep analytical thinking with respect to business analysis, customers, go-to-market strategy, and product strategy
  • Gain experience in broad software operating functions, including product management, operational process optimization, sales execution, and go-to-market strategy
  • Help build a new strategic function within Zuora and shape the vision which will support the entire company, from sales to product and engineering, Chief Customer Officer, CEO, operations, etc. 


What you’ll need to be successful:

  • Team-oriented mentality 
  • Ability to work autonomously and in an international and multicultural environment
  • 3-5 years experience in investment banking, management consulting, principal investing, or similar role
  • Intellectually curious, detail-oriented, analytical, and highly organized 
  • Independent and structured thinker able to develop and leverage frameworks to help structure analysis/recommendations 
  • Ability to influence and partner with cross-functional teams
  • Fast mover with drive to iterate 
  • Experience in the technology industry; understanding of Saas business models preferred
  • Strong Microsoft Excel skills 
  •     BA/BS degree


About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. 


At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.


Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. 


At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. 


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