Technical Trainer - RevPro

Customer Support | Chennai, Tamil Nadu, India

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Hello world! We’re Zuora


Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.


 


At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.


 


Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.


 


As a technical leader you will conduct high quality in-person or virtual technical product training courses for support agents in our global offices. You will be defining and developing the technical material to be covered in the educational curriculum with an emphasis on hands-on exercising, learner engagement, and validation of knowledge through regular testing and certification exams.


 


Key Responsibilities:



  • Creating training schedules and materials for all support agents globally

  • Manage and develop content for Zuora Education, Learning & Onboarding Program

  • Leverage our LMS to manage all aspects of internal, agent and customer facing training and certification programs in collaboration with Zuora University

  • Prepare and present the most appropriate method of training, whether in-person, live or self-administered web-based, for each product/soft skill topic

  • Educate support personnel with varied technical and non-technical backgrounds for example new staff members with accounting and/or revenue expertise and limited or no technical experience

  • Gather  feedback from support team to update and maintain educational material

  • Uphold Zuora policies for data security and customer data access


 


Qualifications



  • 3+ years of experience working as a trainer, training facilitator or organizing multiple training events for internal teams

  • Able to learn complex software quickly and independently

  • Strong working knowledge of learning management systems

  • Strong leadership skills, with proven ability to mentor, coach, and instruct a team to support enterprise product solutions

  • Knowledge and experience with enterprise platforms, frameworks, and tools

  • Knowledge and experience with cloud technologies and distributed systems

  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner

  • A proactive and open-minded attitude to resolving problems and delivering result

  • Strong product-oriented focus – willing to dive deep to understand the product

  • Passion to thrive in a fast-paced, ever-changing environment


 


Education and Training:


Bachelor’s or Master’s degree in Education, Training, Computer Science, or equivalent 


At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

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