BT Support Specialist (Desktop Support) - Contract

Business Technology | San Mateo, CA, United States

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We are looking for a self-motivated, enthusiastic BT (Business Technology) Support Specialist to join our team.  This specialist will provide hands-on technical support for local and remote users. The primary support duties will include endpoint software and hardware troubleshooting.  Our ideal candidate will have excellent technical skills, solid customer service experience, a positive drive, strong and sense of ownership.

Basic Qualifications:

  • 2+ years supporting MacOS and Windows
  • 3+ years hands-on IT support experience
  • Provide day-to-day technical support, in-person and remote, to employees for desktop system software and hardware issues
  • Strong experience with Windows Server management including Active Directory administration and development
  • Experience supporting a large heterogeneous SaaS environment such as Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
  • Understanding of networking concepts such as TCP/IP protocols and applications, DHCP, DNS, HTTP, and SSL
  • Maintains data integrity,  file systems and overall security for the user enterprise environment.
  • May require lifting or carrying desktop computers up to 25 lb.
  • May participate in on-call duties
  • Industry training: JAMF 100, Okta Basics Curriculum, Google Cloud Certified in G Suite, G Suite Administrator

Preferred Qualifications:

  • Experience with endpoint security systems such as Sophos, Ensilo, and other security software tools
  • Familiarity with Bettercloud administration
  • Strong sense of urgency, self motivated, and able to handle a fast paced, dynamic environment.
  • Experience with scripting and programming
  • Keen eye for developing, organizing, and maintaining internal documentation and processes.
  • Higher level Industry training such as: JAMF 200/300, OKTA Essentials
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