Business Technology Support Specialist

Business Technology | Boston, MA, United States

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Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

 At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to makeshift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

 Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

 BT Support Specialist (Desktop Support): Boston, MA

 

We are looking for a self-motivated, enthusiastic BT (Business Technology) Support Specialist to join our team.  This specialist will provide hands-on technical support for local and remote users. The primary support duties will include endpoint software and hardware troubleshooting.  Our ideal candidate will have excellent technical skills, solid customer service experience, a positive drive, strong and sense of ownership.

 

Basic Qualifications:

 

  • 3+ years hands-on IT support experience
  • 2+ years supporting MacOS and Windows
  • Provide day-to-day technical support, in-person and remote, to employees for desktop system software and hardware issues
  • Strong experience with Windows Server management including Active Directory administration and development
  • Experience supporting a large heterogeneous SaaS environment such as Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
  • Understanding of networking concepts such as TCP/IP protocols and applications, DHCP, DNS, HTTP, and SSL
  • Maintains data integrity,  file systems and overall security for the user enterprise environment.
  • May require lifting or carrying desktop computers up to 25 lb.
  • May participate in on-call duties
  • Industry training: JAMF 100, Okta Basics Curriculum, Google Cloud Certified in G Suite, G Suite Administrator

 

Preferred Qualifications:

 

  • Experience with endpoint security systems such as Sophos, Ensilo, and other security software tools
  • Familiarity with Bettercloud administration
  • Strong sense of urgency, self motivated, and able to handle a fast paced, dynamic environment.
  • Experience with scripting and programming
  • Keen eye for developing, organizing, and maintaining internal documentation and processes.
  • Higher level Industry training such as: JAMF 200/300, OKTA Essentials

 

About Zuora

 

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

 

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

 

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

 

To learn more visit www.zuora.com

 

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