ZUORA COLLECTIONS & CASH APPLICATION
AI-Powered Collections
for Modern Businesses
Collect cash faster without sacrificing customer relationships.
Zuora Collections powered by AI is the only collections solution that turns cash recovery into a strategic, customer-centric process.
Connect billing, revenue, and CRM into one intelligent platform that helps you get paid, while preserving trust and forecasting with confidence.
Close the loop with Cash Application. Match payments to invoices automatically and keep Collections, Billing, and Accounting on the same source of truth.
See how Zuora Collections can give you
visibility into the full customer journey
CHALLENGES
Disconnected collections costs you more than cash. It costs you customers.
When collections is disconnected from the customer experience, it hurts trust, slows cash flow, and limits your ability to grow.
Fragmented AR creates blind spots
Billing, collections, and accounting sit in different tools, so teams reconcile by hand and leaders lack a real-time view of cash. Errors slip through and audits turn into fire drills.
Collections work is manual and reactive
Follow-ups run from spreadsheets with generic dunning and little prioritization. Disputes stall, outreach is inconsistent, and DSO rises.
Unapplied payments pile up
Deposits land without context and remittances vary by format, so cash sits unmatched. Aging is overstated and the close slows while teams tie payments to invoices.
A Recognized Leader
Zuora recognized as a Leader in the 2025 Forrester Wave: Recurring Billing Solutions
Make collections part of the customer journey
- Preserve customer trust and renewals by connecting collections touchpoints with billing, CRM, and support data.
- Stay aligned with sales and success by surfacing overdue accounts in Salesforce and assigning customer outreach tasks via Slack.
- A single source of truth for promises to pay, escalations, sales activity, and past collections outreach in one place.
Automate collections with intelligence and flexibility
- Speed up collections with AI-powered workflows that adapt to customer payment behavior.
- Reduce manual work by automatically assigning, tracking, and escalating follow-ups across finance, sales, and support.
- Focus team time where it matters most — on high-risk accounts and strategic escalations.
- Hand off to Cash Application automatically, so successful outreach becomes applied cash without extra spreadsheet work
Predict your cash flow with confidence
- Leverage AI to accurately forecast cash inflows based on real payment history.
- Spot risk early by identifying accounts likely to pay late before it impacts cash flow.
- Make proactive decisions with real-time DSO, ADP, and collections trend dashboards.
- AI updates applied vs. unapplied in real time, so DSO and ADP reflect reality, not estimates.
Hear from our customers
This has transformed our accounts receivable management. The automated processes and seamless data flow have allowed us to focus on strategic initiatives rather than manual tasks.
FourKites scaled collections without adding headcount or sacrificing the customer experience. By automating outreach and syncing collections with Salesforce, they cut time-to-collect by 26%.
Your journey starts here
As your customers change how they want to access your products and services, you have to evolve how you do business. Learn more about how our leading Subscription Economy® solutions have helped many of the world’s most innovative subscription businesses succeed.