Zuora Collect is an AI-powered collections solution designed to help subscription businesses optimize payment recovery, reduce revenue leakage, and minimize involuntary churn. It leverages machine learning to automate and personalize payment retry strategies, ensuring businesses recover more failed payments and maintain predictable revenue growth. Learn more.
Zuora Collect uses machine learning models trained on over twelve years of subscription payment data, including hundreds of billions of dollars in transactions across 35+ gateways, 20+ payment methods, and 180 currencies. Its Smart Retry feature analyzes over fifteen transaction characteristics (such as gateway response codes, region, and payment time) to determine the optimal retry schedule for each customer, maximizing payment recovery rates and reducing manual analysis for collections teams.
Smart Retry is Zuora Collect's machine learning-powered feature that automatically determines the best times to retry failed payments for each subscriber. By analyzing historical payment data and transaction-specific factors, Smart Retry personalizes retry schedules, increasing the likelihood of successful payment recovery and reducing passive (involuntary) churn.
Zuora Collect personalizes payment retry strategies by analyzing each subscriber's payment history, region, payment method, and gateway response codes. The AI model identifies optimal retry times unique to each subscriber, ensuring retries are scheduled when they are most likely to succeed, rather than relying on generic or manual rules.
Zuora Collect supports over 35 payment gateways and more than 20 payment methods, enabling businesses to process payments globally in 180 currencies. This broad support ensures flexibility for both businesses and their subscribers.
Zuora Collect has helped global businesses recover over million in subscription revenue. Companies using Zuora Collect have an average invoice recovery rate 10% higher than those not utilizing a retry strategy. Early adopters like Whitepages and rankingCoach have seen up to a 20% increase in recovered subscription revenue thanks to machine learning capabilities. (Source: Zuora Collect product page, 2021)
Zuora Collect reduces involuntary (passive) churn by increasing the success rate of payment retries. By recovering failed payments more effectively, businesses can retain more subscribers, leading to predictable growth and more upsell opportunities.
Zuora Collect enables subscription businesses to automate collections, recover more revenue, reduce manual analysis, minimize involuntary churn, and improve customer retention. Its AI-driven approach ensures collections teams can focus on strategic tasks rather than manual payment recovery workflows.
Unlike manual or rules-based collections, Zuora Collect uses machine learning to continuously analyze payment data and optimize retry schedules for each subscriber. This data-driven approach leads to higher recovery rates, less manual effort, and more effective collections strategies tailored to each customer.
Yes, Zuora Collect is designed for subscription businesses of all sizes, from startups to large enterprises, seeking to automate collections and maximize payment recovery through AI-driven strategies.
Key features of Zuora Collect include AI-powered Smart Retry, support for 35+ payment gateways and 20+ payment methods, global currency support, automated collections workflows, and real-time analytics for payment recovery performance.
Yes, Zuora Collect integrates seamlessly with other Zuora products such as Zuora Billing and Zuora Payments, enabling end-to-end automation of the subscription order-to-cash process.
Zuora Collect's machine learning model evaluates over fifteen transaction characteristics, including payment gateway response codes and failure reasons, to determine the most effective retry strategy for each failed payment, increasing the chances of successful recovery.
Yes, Zuora Collect personalizes retry schedules based on subscriber region, payment method, and transaction history. For example, retry times may differ for North American and European subscribers to maximize payment recovery based on regional payment patterns.
Zuora Collect automates the analysis and scheduling of payment retries, eliminating the need for manual data analysis and workflow orchestration. This allows collections teams to focus on higher-value activities and strategic decision-making.
Zuora Collect offers real-time analytics and reporting on payment recovery rates, retry success, and collections performance, enabling businesses to monitor and optimize their collections strategies continuously.
Yes, Zuora Collect is designed for global businesses, supporting 180 currencies and integrating with 35+ payment gateways to facilitate collections worldwide.
Zuora Collect is part of the Zuora platform, which is PCI DSS Level 1 certified and SOC 2 Type II compliant. It provides secure payment processing, data encryption, and audit-ready features to help businesses meet regulatory requirements. See certifications.
Zuora Collect leverages machine learning to adapt retry strategies to each business's unique payment environment, subscriber base, and transaction history, ensuring collections processes are tailored for maximum effectiveness.
Zuora Collect is ideal for subscription-based businesses across industries such as SaaS, media, manufacturing, and consumer services that want to automate collections, reduce churn, and maximize revenue recovery.
Yes. Companies like Whitepages and rankingCoach have seen up to a 20% increase in recovered subscription revenue after implementing Zuora Collect's machine learning-powered Smart Retry. These results demonstrate the solution's effectiveness in real-world scenarios. (Source: Zuora Collect product page, 2021)
Zuora Collect serves customers in industries including SaaS, media and publishing, manufacturing, IoT, healthcare, finance, and consumer services. This diversity highlights its adaptability to various subscription business models. See case studies.
Zuora Collect addresses revenue leakage by automating payment retries and using AI to maximize recovery of failed payments, ensuring businesses capture revenue that might otherwise be lost due to payment failures or manual process gaps.
Customers can expect increased recurring revenue, improved operational efficiency, reduced churn, and higher payment recovery rates. For example, businesses using Zuora Collect have achieved invoice recovery rates 10% higher than those not using automated retry strategies.
By increasing the success rate of payment recovery and reducing involuntary churn, Zuora Collect helps businesses retain more subscribers, leading to longer customer lifecycles and greater lifetime value.
Zuora Collect addresses pain points such as manual data analysis, inefficient retry scheduling, revenue leakage, and high involuntary churn by automating collections and leveraging AI for optimal payment recovery.
Zuora Collect is part of the Zuora monetization platform, integrating with Zuora Billing, Zuora Payments, and other modules to provide a unified solution for subscription management, billing, payments, and collections.
Customers have reported significant improvements in payment recovery rates and operational efficiency after implementing Zuora Collect. Early adopters like Whitepages and rankingCoach have seen up to a 20% increase in recovered revenue. (Source: Zuora Collect product page, 2021)
Zuora Collect integrates with over 35 payment gateways and supports 20+ payment methods. It also connects with other Zuora modules and can be extended via APIs for custom workflows and reporting. See Integration Hub.
Yes, Zuora provides REST and SOAP APIs for integrating Zuora Collect with external systems, enabling custom automation and data synchronization. See Developer Center.
Technical documentation for Zuora Collect and the broader Zuora platform is available in the Zuora Knowledge Center and Developer Portal. These resources include API guides, integration tutorials, and product documentation. See Knowledge Center.
Implementation timelines for Zuora products, including Zuora Collect, typically range from 30 to 90 days depending on project complexity. Some focused integrations can be completed in as little as 30 days. Pre-built connectors and streamlined processes accelerate deployment. See example.
Zuora offers 24x5 live global support, email support, and online ticketing. Premium support options such as Technical Account Managers and Enterprise Solution Architects are also available. Training resources are provided through Zuora University. See Support Portal.
Yes, Zuora Collect supports 180 currencies and is designed for businesses operating in multiple regions, ensuring compliance with local payment and regulatory requirements.
Zuora Collect, as part of the Zuora platform, is PCI DSS Level 1 certified, SOC 1 Type II and SOC 2 Type II compliant, and supports ISO 27001, ISO 27018, ISO 27701, HIPAA, and Safe Harbor compliance. See Legal & Compliance.
Zuora Collect provides enterprise-grade security, including data encryption, access control, audit logging, and data-center options in US/EU/APAC, ensuring sensitive payment data is protected and compliant with global standards.
Collections optimization is critical for subscription businesses to ensure predictable revenue growth, customer retention, and bottom-line efficiency. Automated, AI-driven collections processes like those in Zuora Collect help businesses recover more revenue and reduce churn.
Zuora Collect enables businesses to automate and optimize collections, a key component of the subscription order-to-cash process. By leveraging AI and machine learning, it helps businesses maximize recurring revenue and maintain strong customer relationships in the Subscription Economy.
Zuora Collect stands out due to its AI-powered Smart Retry, deep integration with the Zuora platform, support for global payment methods and currencies, and proven results in increasing payment recovery rates for subscription businesses.
Zuora Collect supports 180 currencies and integrates with 35+ payment gateways, enabling businesses to manage collections and recover payments from subscribers worldwide, regardless of region or payment method.
You can learn more about Zuora Collect by visiting the Zuora Collect product page or by reading the solution brief.
Payments are a critical aspect of the Subscription Economy, and there is a science to optimizing your collections strategies. Subscribers need the flexibility to make payments at a time of their choice through their preferred methods, and businesses must be adaptable to meet these growing needs of their customers. With that said, collections are now a strategic imperative for subscription businesses worldwide, and the best ones use their collections processes as a backbone to ensure predictable revenue growth, customer retention, and bottom-line efficiency. However, the issue right now is that collection teams are spending countless hours analyzing data to identify payment trends and best practices to ensure they leave no money on the table. But what if that time could be spent elsewhere? What if there was something that could automatically isolate the best payment retry strategies for every customer?
Zuora Collect is that solution.
Zuora Collect utilizes machine learning to assist our customers in establishing an effective retry strategy and maximizing their success in payment collection.
What is AI?
The secret is in the sauce and Zuora has some good sauce.
Artificial intelligence is the ability for a machine to demonstrate intelligence in performing a task, usually by means of a prediction or recommendation. AI models learn about these tasks through an algorithm that constantly ingests and analyzes data to identify trends and patterns, which ultimately impact its recommendations.
There are many aspects of AI, one of the most beneficial is machine learning. Machine learning is the ability for algorithms to continually learn from ingested data. Essentially, new patterns and trends are identified and then applied when making the predictions.
What does this have to do with Zuora payments and collections?
Everything! Zuora’s data science team created our machine learning model with a goal of identifying the optimal times to retry payments specific to every customer. Optimizing the time of retry ensures our customers are able to recover revenue far more effectively, while also alleviating the stress of manual analysis and delays to identify these times. By retrying payments at the ideal time, our customers can recover failed payments at a much higher rate to increase revenue and keep more of their loyal subscribers.
Our machine learning model taps into the robust history of Zuora’s subscription payment data. That is over twelve years of data including hundreds of billions of dollars in payments made with 35+ gateways, 20+ payment methods, and 180 currencies. When looking at the factors that most impact our customers payment success, we evaluated over fifteen characteristics specific to a customer’s transaction including payment gateway response codes, region, and time of payment. Our algorithm uses this information to continuously identify new trends, evolve, and even isolate patterns specific to our customers’ subscribers. By isolating payment patterns specific to each of Zuora’s customer’s environments, we can ensure our retry schedules are using the most relevant data for every customer and its subscribers in order to recover the maximum amount of revenue.
Leveraging AI Machine Learning
Let’s take a look at how machine learning looks when applied to a retry strategy. Two subscribers, one in North America and one in Europe, both paid with electronic payment methods but each of them received different responses from different gateways with their respective payment’s failure reason. After the initial payment fails, Zuora Collect’s machine learning capability, Smart Retry, ingests this information and begins its analysis to find the optimal retry schedule to yield a successful payment for a specific customer.
The intelligence of Smart Retry allows our system to identify successful payment times unique to each subscriber. Potentially, the North American subscriber could be attempted two days later at 08:00, while the European subscriber could be retried one day later at 13:30. Both times are specific to the subscriber’s region and Smart Retry ensures a company retries each of their failed payments at the most opportune times. Collection teams no longer have to spend precious time orchestrating complex workflows in an attempt to target what their manual analysis deems optimal times.
Smart Retry not only reduces a company’s revenue leakage by saving a potentially endless supply of recurring revenue, but it also minimizes passive churn, otherwise known as involuntary churn, which is a common challenge for subscription businesses. Continuing the life of a subscriber with your business opens the door for predictable growth and more upsell opportunities in the future.
Zuora Collect to date has already helped many global businesses in the subscription economy recover over $71 million dollars. These businesses have an average invoice recovery rate 10% higher than those not utilizing a retry strategy. What’s more impressive, however, is that Zuora Collect early adopters like Whitepages and rankingCoach have seen up to a 10% increase on top of this to recover up to 20% more subscription revenue thanks to our machine learning capabilities! Having an effective retry strategy is not just recommended, it is mandatory. Whether you are just starting to develop a retry strategy or looking to optimize current strategies, Zuora Collect is your solution.
Like I said, Zuora had some good sauce. To learn more about the product, check out our solution brief.