Zuora’s engineering team is excited to share Notes from the Lab, where we talk about new functionality and improvements that will enhance the customer experience.
Billing is an important, often underappreciated part of your customer experience. Accuracy and timeliness are paramount. When billing processes go smoothly, nobody notices. When things go wrong, ongoing challenges can eat into your organization’s efficiency and impact customer relationships.
Zuora’s engineering team closely monitors customer bill run performance and are always looking for ways to optimize customer billing processes. Our customers have complex billing needs to support the multitude of preferences demanded by their customers for how and when they’ve agreed to pay for services. Zuora bill runs are built in an extensible way that encapsulates multiple billing processes, such as charge rate calculation, tax calculation, and subscription renewal into a one-click process.
Zuora recently introduced faster bill run times for customers that have bill runs taking longer than four hours. In some cases, volume had grown so much, bill runs were taking hours to process. Customers were splitting up bill runs into batches to optimize for speed. We set out to help customers improve the efficiency of their billing operation so we introduced a new process that analyzes tenant billing data and applies smart optimization. As a result, customers are now seeing 40-95% reduction in the time it takes to complete a bill run.
Here are just a few examples of the kinds of greater billing efficiencies that are customers are seeing:
For subscription businesses with millions of subscribers, resellers with multiple subscriptions per account, and companies leveraging renewals within the bill run, these improvements can help a billing operations team gain a lot more efficiency.
These efficiency improvements include:
All of this adds up to a more efficient billing operation for Zuora customers, helping them deliver on the unique billing needs for their customers at-scale, while getting paid accurately and faster.