Zuora Customer Support & The Stevies

We’re up for a Stevie again — please vote for the Zuora Support Team!  How is the Zuora Support Team doing? You can find out right here. We run a live customer support satisfaction number on our support page. It tends to hover in the high 90s, and we’re very proud of that fact. We’re […]

FASB: To Delay or Not to Delay

Looks like it’s wait ‘till next month to learn more about a possible delay in the effective date for sweeping revenue recognition rule revisions, folks. As noted late last year, the Financial Accounting Standards Board (FASB) floated the possibility of delaying the 2017 effective date of Accounting Standards Update No. 2014-09, the newly converged guidelines adopted […]

Zuora Product News: Recognize Revenue Monthly Over Time

So you offer a software subscription that costs $1200 per year. Your billing team suggests that you should bill customers the full $1200 before the start of a term. On the other hand, your finance team advices that the revenue needs to be recognized over the length of the whole subscription since you are technically […]

Zuora Product News: One Simple Method to Combat Credit Card Failures Worldwide

We’ve all been there, that time you lost your credit card and had to hastily order a replacement with expedited shipping. The card arrives, and now you are faced with the daunting task of updating your credit card information across all the apps and websites that you have saved it in. For a subscription business […]

Zuora for Salesforce Product News: Sell Smarter With Our New Rules Engine

If you are a salesperson, you are likely working with a myriad of rules. There are rules about what territories you should cover, rules about how to engage with prospects, rules about how to qualify leads, rules about what you should sell, rules about how you should price, rules about discounting, … the list goes […]

Why we need a diagnosis of the revenue recognition policy of the health care sector

On May 28, 2014, the Financial Accounting Standards Board (FASB) and International Accounting Standards Board (IASB) issued substantially converged final standards on revenue recognition. These final standards are the culmination of a joint project between the Boards that has spanned many years. The FASB’s Accounting Standards Update (ASU) 2014-09, Revenue from Contracts with Customers (Topic […]

Staying With (But Not Commiting To) A Customer Relationship

We do this all the time in our daily lives. We commit to a two or three year relationship with a subscription service. The cell phone you have in your pocket is probably on a three-year contract. For committing to being in a three-year relationship with your cell phone service provider, you get a screaming deal […]