Giant Killers: Four Businesses That Changed the Customer Experience (And Two That Might)
by Brian Bell, CMO Chief Marketing Officer Time was, a strong relationship with a customer meant that you had a responsive and courteous technical service hotline. But since the turn of the millennium, the relationship between consumer and product has changed dramatically and so too has the definition of the “customer experience.” In […]
Practice Safe Commerce
by Chris Holt, Marketing This blog post is for all of the men out there. If you’ve ever felt embarrassed by going to the drug store and purchasing a box of condoms, there’s now a service for that. A recent TechCrunch article highlights the um, burgeoning subscription condom service market. Finally, the subscription economy […]