Chargebacks – Prevention Beats the Cure Any Day

By John Banks, Sr. Director, Product Management   Operating a subscription-based business imposes unique challenges on different types of businesses.  For our customers who often deal with a high volume of transactions, one of the biggest issues they run into is chargeback management.   “Chargebacks” are the reversal of a prior sale transaction between a merchant […]

Subscription Commerce Goes International

By Kyle Christensen, Senior Director of Product Marketing   We’ve been saying it for years:  “The world is moving to the Subscription Economy.”  And we mean the world.  There’s no better example than our customer Jimdo, who started their website-building platform out of Germany, and who have since expanded across the globe into 11 languages […]

Forbes: HomeAway – Add-On Services Enhance Great Revenue Model

by Jeff Yoshimura, VP of Marketing   Tom Taulli recently blogged about another subscription economy success story, HomeAway, which had its IPO this morning, rising more than 40% over its opening share price. HomeAway helps subscribers market their home for a vacation swap – think of trading a home in Southern California for an apartment […]

Pandora: Shifting from Ownership to Membership

by Jeff Yoshimura, VP of Marketing   Congratulations to our friends at Pandora for a successful IPO!   Not only are we huge fans of Pandora’s service here at Zuora, we love the shift it represents. People’s musical tastes are no longer confined to certain artists and albums (if they ever were). We now want […]

Apple Blinks on Subscriptions

by Tien Tzuo   As was widely reported late last week, Apple quietly changed some of its draconian Subscription Service policies right on the eve of their going into effect. Previously, publishers were forced to point all of their sales to Apple’s App Store, even if they had their own commerce infrastructure. But now, publishers […]