Every subscription business needs to be focused on growth. Depending on your growth drivers, you might be thinking about launching a new product to increase your market share, introducing new products and services to increase revenue from new and existing customers, expanding your target market to new regions, internationally or by selling through partners, or if you are big enough, you might even consider growing your business through acquisitions.
Whatever your strategies are, Zuora’s got you covered. Just see how our customers have partnered with Zuora to tackle their own growth initiatives.
In the Subscription Economy, automating your subscription business processes can be complex and cumbersome. Pricing can involve different variations of recurring, one-time and usage, it can trigger varying billing frequencies or upgrade paths. Orders can be continuous and will invariably include multiple order types over time. And subscription businesses need the flexibility to run their billing processes in a variety of ways to maximize cash flow.
Zuora alleviates your chaos by you enabling efficient processes across CRM, GL, website, taxes, payment gateways, and provisioning. Check out some of our customers that have found new efficiency through seamless subscription management process flows.
Do you know who your most valuable customers are? What products or services have the highest CMRR? Which customers are coming up for renewals, whether your churn is declining or which discount strategy is working? If these are difficult questions for you to answer, you’ve got a problem. Having access to the right metrics to optimize your business is key to being able to build a successful long-term, sustainable subscription business. Zuora not only makes pulling these metrics a cinch, but has already helped hundreds of customers get the insight to understand the performance of their subscription business.
If it hasn't already, offering a subscription service or product will disrupt the way you do business as a technology provider. There's inherent complexity behind the subscription business model, complexity most companies are not prepared for. Rather than paying once for a perpetual license, your customers are now demanding to enter the new world of subscriptions, on-demand offerings, and usage-based pricing. How do you monetize against that frequency? Your customers want to purchase online, through your partners, or via a one-stop marketplace with offerings from multiple vendors. Is your billing infrastructure equipped? And in the Subscription Economy, every customer is different. How will you price differently based on those relationships in order to retain your customers?
Designed for the physical world of manufacturing, direct sales, and one-time orders, ERP systems simply cannot handle this change. And building a system from scratch is way too costly, slow and distracting.
Zuora offers cloud billing functionality enabling technology companies to succeed in this new business model.
On-demand, reservation, location-based, off-peak pricing? Prepaid, overage, in advance, in arrears, discount charge models? Combinations of the above? Want to charge users per terabyte stored, IP address, gigabyte transferred, CPU instance, application user, or anything else? Zuora supports unlimited charge models with the ability to make changes in real-time to adapt to market conditions.
Taking orders via the web or through your cloud management portal? Or do you have direct sales or parter sales teams taking high value orders? Zuora's flexible APIs make online commerce a breeze in any portal, and our deep saleforce integration provides a seamless quoting and ordering experience for all your sales channels. And if your customers are demanding flexible payment options, consolidated bills, or itemized bills or all of the above, then rest easy. Zuora automates and streamlines your billing and payment operations so you can scale grow your business without hiring a back-office army.
Blueprint for the Cloud
Easily respond to customer demands for mid-term changes. Not only does Z-Business handle a customer's first purchase, but it also handles the lifecycle complexities of mid-term upgrades, downgrades, add-ons, renewals, cancellations, and more.
Managing Subscriptions in the Cloud
Z-Business' accounting close tools enables you to quickly summarize and reconcile even the highest volume of transactions and get real-time visibility into collections. And toss the spreadsheets -- with Z-Business you have reports that give you real time insights into key subscription metrics, as well as insights into your A/R and revenue operations.
Whitepaper: Beagle Research
Ten Metrics that you can't get from your Conventional Billing System
The Three Metrics That Matter
Managing Revenue in the Subscription Economy
“With Zuora, we’ll be able to take our freemium product, with literally millions of users and allow them to easily upgrade -- it’s just something we couldn't have done before.”— Tom Gosner, Founder, DocuSign